Bilingual Patient Access Specialist
Not Disclosed•Full-TimeRemote
location_onPlanifyr
About the Team
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments, helping to improve patient outcomes and population health worldwide.
About the Role
The Bilingual Patient Access Specialist serves as the primary point of contact for patients, healthcare providers, and field representatives within our Patient Support Services (PSS) program. This role is critical in facilitating patient access to therapy by guiding individuals through the complexities of benefit investigations, insurance eligibility verification, prior authorizations, and appeals.\n As a bilingual specialist fluent in Spanish, you will bridge communication gaps, ensuring patients receive clear, compassionate support throughout their treatment journey. You will collaborate closely with field representatives and internal teams to coordinate care, manage caseloads, and ensure compliance with all regulatory requirements. This position is designed for those who thrive in a virtual environment and are passionate about delivering high-quality service to patients navigating their healthcare needs.
Hiring Process
All information and credentials submitted in your application must be truthful and complete. IQVIA maintains a zero-tolerance policy for candidate fraud; any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification or termination of employment.
Equal Opportunity
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Work location
Work model: Remote
Planifyr
Key Responsibilities
- check_circleServe as the primary point of contact for patients, providers, and stakeholders
- check_circleConduct inbound and outbound calls to support program services
- check_circlePerform insurance benefit investigations and verify coverage
- check_circleSupport prior authorizations and appeals processes
- check_circleAssist with copay and patient assistance program enrollment
- check_circleProvide ongoing patient support and adherence coordination
- check_circleDocument all interactions accurately and timely
- check_circleCollaborate with field representatives and internal teams
- check_circleManage patient caseloads with timely follow-up
- check_circleEnsure compliance with HIPAA and regulatory requirements
- check_circleIdentify and report adverse events and product complaints
- check_circleTroubleshoot issues and escalate as needed
Requirements
- verifiedBilingual Spanish speaker
- verifiedHigh School Diploma or equivalent
- verified3–5+ years of experience in medical billing, reimbursement, or insurance verification
- verifiedRobust understanding of payer coverage and reimbursement (medical and pharmacy)
- verifiedExperience in a contact center or patient support environment
- verifiedProficiency with Microsoft Office and CRM systems
- verifiedKnowledge of HIPAA and data privacy requirements
- verifiedMust reside in the country where the role is posted
Nice to Have
Associate or Bachelor's degree. Experience in a Patient Support Services (Hub) environment with focus on rare diseases. Healthcare or pharmaceutical customer service experience.
Similar Job Opportunities
Customer Support Specialist - Financial Services
AutoPayPlus • Orlando, Florida
Not Disclosedarrow_forward
PBX Operator - PD Variable
MLK Community Healthcare • Firestone Park, California
Not Disclosedarrow_forward
Senior Consumer Relationship Banker (West Colonial Branch)
Regions Bank • Orlando, Florida
$52k-0arrow_forward
Skills, education and keywords
Skills: Spanish, Microsoft Office, CRM Systems, Hipaa.
Education: High School Diploma or equivalent required; Associate's degree preferred; Bachelor's degree preferred.
Frequently asked questions about Bilingual Patient Access Specialist at IQVIA
What does a Bilingual Patient Access Specialist at IQVIA do?expand_more
Day-to-day, the Bilingual Patient Access Specialist at IQVIA will serve as the primary point of contact for patients, providers, and stakeholders; conduct inbound and outbound calls to support program services; perform insurance benefit investigations and verify coverage; and support prior authorizations and appeals processes.
What are the requirements for this Bilingual Patient Access Specialist role?expand_more
To qualify for the Bilingual Patient Access Specialist at IQVIA position, applicants should have: Bilingual Spanish speaker; High School Diploma or equivalent; 3–5+ years of experience in medical billing, reimbursement, or insurance verification; Robust understanding of payer coverage and reimbursement (medical and pharmacy); Experience in a contact center or patient support environment; and Proficiency with Microsoft Office and CRM systems.
Where is the Bilingual Patient Access Specialist role at IQVIA located?expand_more
Bilingual Patient Access Specialist at IQVIA is based in Planifyr. This is a remote role.
Is this Bilingual Patient Access Specialist job remote, hybrid, or on-site?expand_more
IQVIA has listed this Bilingual Patient Access Specialist role as remote.
How much experience is required for this Bilingual Patient Access Specialist role?expand_more
Bilingual Patient Access Specialist at IQVIA typically requires 3–5 years of relevant experience at the mid level level.
What skills do you need for the Bilingual Patient Access Specialist role at IQVIA?expand_more
Key skills for Bilingual Patient Access Specialist at IQVIA include Spanish; Microsoft Office; CRM Systems; and Hipaa.
What education is required for Bilingual Patient Access Specialist at IQVIA?expand_more
Educational requirements for this role: High School Diploma or equivalent required; Associate's degree preferred; and Bachelor's degree preferred.
What category does the Bilingual Patient Access Specialist role belong to?expand_more
Bilingual Patient Access Specialist at IQVIA is part of the customer services job category on Recrutus.