Customer Support Specialist - Financial Services
Not Disclosed•Full-TimeOn-site
location_onEmbassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
About AutoPayPlus
For more than 20 years, AutoPayPlus (APP) has helped over 300,000 members strengthen their financial futures through innovative automated payment technology, early loan payoff solutions, and personalized support. As a growing FinTech organization, we are committed to teamwork, integrity, innovation, and delivering a five-star member experience.
At AutoPayPlus, we believe our people are our greatest asset. We foster a supportive, collaborative culture where employees are encouraged to grow professionally, contribute ideas, and build long-term careers. Our downtown Orlando office offers a vibrant work environment with nearby dining and an onsite nature's table, complemented by weekly team perks like Friday breakfast and snacks.
Work location
Work model: On-site
Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
Orlando, Florida
Key Responsibilities
- check_circleProvide exceptional customer service in a fast-paced member support environment
- check_circleAssist members with account questions, payment schedules, and program information
- check_circleReview and update account information with accuracy and attention to detail
- check_circleEducate members on AutoPayPlus services and benefits
- check_circleResolve account concerns professionally and efficiently
- check_circleMaintain accurate documentation within company systems and CRM platforms
- check_circleCollaborate with internal departments to ensure timely issue resolution
- check_circleProtect sensitive financial information in accordance with company and regulatory standards
Requirements
- verifiedHigh school diploma or GED
- verified1–3 years of customer service, financial services, call center, or administrative experience
- verifiedBasic proficiency in Microsoft Office and computer systems
- verifiedAbility to pass background and credit checks
Nice to Have
Experience in banking, auto finance, loan servicing, card services, or financial operations. Bilingual English/Spanish. Previous CRM or customer support platform experience.
Benefits & Perks
check_circle100% Employer-Paid Medical, Dental, and Vision Benefitscheck_circleQuarterly Bonus Opportunitiescheck_circleGenerous Paid Time Off (PTO) and Paid Federal Holidayscheck_circlePerformance-Based Schedule Options (4x10 or 5x8 schedules available)check_circleEmployee Recognition Programs and Team Celebrationscheck_circleWeekly Team Perks including Friday Breakfast and Snacks
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, CRM, Spanish.
Education: High school diploma or GED required.
Frequently asked questions about Customer Support Specialist - Financial Services at AutoPayPlus
What does a Customer Support Specialist - Financial Services at AutoPayPlus do?expand_more
Day-to-day, the Customer Support Specialist - Financial Services at AutoPayPlus will provide exceptional customer service in a fast-paced member support environment; assist members with account questions, payment schedules, and program information; review and update account information with accuracy and attention to detail; and educate members on autopayplus services and benefits.
What are the requirements for this Customer Support Specialist - Financial Services role?expand_more
AutoPayPlus is looking for candidates who meet the following requirements: High school diploma or GED; 1–3 years of customer service, financial services, call center, or administrative experience; Basic proficiency in Microsoft Office and computer systems; and Ability to pass background and credit checks.
Where is the Customer Support Specialist - Financial Services role at AutoPayPlus located?expand_more
Customer Support Specialist - Financial Services at AutoPayPlus is based in Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States. This is a on-site role.
Is this Customer Support Specialist - Financial Services job remote, hybrid, or on-site?expand_more
AutoPayPlus has listed this Customer Support Specialist - Financial Services role as on-site.
How much experience is required for this Customer Support Specialist - Financial Services role?expand_more
Customer Support Specialist - Financial Services at AutoPayPlus typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Customer Support Specialist - Financial Services role at AutoPayPlus?expand_more
Key skills for Customer Support Specialist - Financial Services at AutoPayPlus include Microsoft Office; CRM; and Spanish.
What education is required for Customer Support Specialist - Financial Services at AutoPayPlus?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Customer Support Specialist - Financial Services role belong to?expand_more
Customer Support Specialist - Financial Services at AutoPayPlus is part of the customer services job category on Recrutus.
About AutoPayPlus
AutoPayPlus, headquartered in Orlando, FL, operates within the financial services sector as an automated payment concierge platform. Owned by US Equity Advantage, the company provides consumers with flexible payment solutions synchronized with their paycheck cycles. This approach assists users in avoiding late fees, accelerating loan repayment timelines, and maintaining stronger credit profiles. The service functions primarily within the automotive industry, leveraging established connections with independent agents and dealerships across the United States to facilitate these transactions.
Established in 2003, AutoPayPlus has grown to enroll over 500,000 members while processing more than $5.65 billion in loan payments. Beyond core payment management, the platform offers value-added tools such as vehicle valuation through Kelley Blue Book, along with alerts for vehicle recalls and scheduled maintenance. Members can also enroll other household debts into the system. The company provides a complimentary financial toolkit featuring a monthly VantageScore 3.0 credit report from TransUnion with trend analysis, alongside credit monitoring and instant identity theft alerts to enhance consumer financial security.
Browse more roles: All AutoPayPlus jobs, customer services jobs on Recrutus.