Bilingual Health Educator
Not Disclosed•Full-TimeRemote
location_onIsland Drive, James City County, Virginia, 23081, United States
About the Team
Snow Companies centers its business on the patient journey. Our team is dedicated to being open, compassionate, and sensitive to the unique life experiences of patients and caregivers living with chronic illness. We strive to incorporate these distinct experiences into the strategies and solutions we provide to our clients.
About the Role
We are seeking a Bilingual Health Educator to serve as a vital link on our educational support line. In this role, you will answer incoming calls during varied shifts, including evenings and weekends. Your work will require you to listen actively to callers, follow established scripts and resource documents, and maintain a deep understanding of disease knowledge and patient privacy laws.
You will be expected to work independently while collaborating effectively with team members and other departments to address call issues and share insights. The role demands the ability to multitask in a high-pressure environment, anticipate hurdles, and adapt quickly to drive the success of the company. Additionally, you may be asked to perform duties consistent with business needs and travel up to 10% as required.
Hiring Process
Candidates will be evaluated on their problem-solving skills, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Fluency in Spanish is highly desired, though the role is open to those who can demonstrate strong transferable skills.
Equal Opportunity
Omnicom Health is committed to hiring and developing exceptional talent. We recognize that talent is uniquely distributed and are focused on building inclusive teams that bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. We consider qualified applicants regardless of background.
Work location
Work model: Remote
Island Drive, James City County, Virginia, 23081, United States
Virginia
Key Responsibilities
- check_circleAnswer incoming calls on the educational support line during varied shifts
- check_circleMaintain disease knowledge and demonstrate sensitivity to patient experiences
- check_circleCommunicate effectively with managers, clients, customers, and the general public
- check_circleRead and comprehend documents related to the pharmaceutical and biotechnology industry
- check_circleMultitask in a high-pressure environment to anticipate and overcome hurdles efficiently
- check_circleCollaborate with other departments to report call totals and emerging issues
- check_circleParticipate in ongoing training and monitoring to ensure compliance with regulations
- check_circleFollow written scripts, FAQs, and resource documents to guide patient interactions
Requirements
- verifiedBachelor's degree from a four-year college or university; or three years related experience and/or training
- verifiedMedical background preferred
- verifiedBasic computer skills including database data entry and patient communication
- verifiedExperience with call center operation and troubleshooting
- verifiedWorking knowledge of MS Office
- verifiedFluency in Spanish highly desired
Nice to Have
Bachelor's degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience. Medical background. Fluency in Spanish.
Similar Job Opportunities
Skills, education and keywords
Skills: English, Spanish, Hipaa, Adverse Event Reporting, Pharmaceuticals, Fda, FTC, Data Management, Word, Excel.
Education: Bachelor's degree from a four-year college or university preferred.
Frequently asked questions about Bilingual Health Educator at Omnicom Health
What does a Bilingual Health Educator at Omnicom Health do?expand_more
In this Bilingual Health Educator at Omnicom Health role, you will answer incoming calls on the educational support line during varied shifts; maintain disease knowledge and demonstrate sensitivity to patient experiences; communicate effectively with managers, clients, customers, and the general public; and read and comprehend documents related to the pharmaceutical and biotechnology industry.
What are the requirements for this Bilingual Health Educator role?expand_more
To qualify for the Bilingual Health Educator at Omnicom Health position, applicants should have: Bachelor's degree from a four-year college or university; or three years related experience and/or training; Medical background preferred; Basic computer skills including database data entry and patient communication; Experience with call center operation and troubleshooting; Working knowledge of MS Office; and Fluency in Spanish highly desired.
Where is the Bilingual Health Educator role at Omnicom Health located?expand_more
Bilingual Health Educator at Omnicom Health is based in Island Drive, James City County, Virginia, 23081, United States. This is a remote role.
Is this Bilingual Health Educator job remote, hybrid, or on-site?expand_more
Omnicom Health has listed this Bilingual Health Educator role as remote.
How much experience is required for this Bilingual Health Educator role?expand_more
Candidates for Bilingual Health Educator at Omnicom Health should have mid level.
What skills do you need for the Bilingual Health Educator role at Omnicom Health?expand_more
Key skills for Bilingual Health Educator at Omnicom Health include English; Spanish; Hipaa; Adverse Event Reporting; Pharmaceuticals; Fda; FTC; and Data Management.
What education is required for Bilingual Health Educator at Omnicom Health?expand_more
Educational requirements for this role: Bachelor's degree from a four-year college or university preferred.
What category does the Bilingual Health Educator role belong to?expand_more
Bilingual Health Educator at Omnicom Health is part of the customer services job category on Recrutus.
About Omnicom Health
Omnicom Health operates as a comprehensive multi-specialty healthcare communications network based in New York, NY. The organization functions within the marketing services industry, leveraging data capabilities from Omni and Acxiom to combine scientific insight with creative strategy. This approach integrates deep human expertise with advanced technology and cultural amplification to generate measurable outcomes for key audiences and stakeholders across the healthcare sector.
The company focuses on delivering smarter and faster solutions through its unique blend of data-driven insights and creative execution. By aligning its shared purpose with specialized capabilities, Omnicom Health aims to foster a more connected healthcare environment. The firm serves clients seeking to navigate complex health communication challenges with precision and innovation, utilizing its extensive network to support strategic goals in a rapidly evolving market.
Browse more roles: All Omnicom Health jobs, customer services jobs on Recrutus.