
This senior technical account management role supports enterprise customers within Axon's mission to protect life through safety and justice technology. The position operates on a fractional engagement model, serving as the primary technical advisor and escalation point for complex hardware and software deployments. Key responsibilities include conducting proactive system health checks, troubleshooting network and infrastructure issues, and performing rapid onsite responses for critical incidents. The role appeals to candidates seeking meaningful work in a fast-paced environment where they can drive real change while advocating for customer needs across product and engineering teams. Although based at the U.S. hub, the position offers remote flexibility with up to 50% travel required for onsite support and customer engagements.




