Senior Technical Account Manager, Enterprise
Not Disclosed•Full-TimeHybrid
location_onScottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States
Join Axon and be a Force for Good
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About the Role
The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. You will serve as a trusted technical advisor, escalation point, and deployment partner.
While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. When not fully allocated to customer engagements, you will contribute to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments.
Hiring Process
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
- Phishing Alert: Axon will never ask you to pay for any part of the hiring process. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.
- Safety & Environment: Axon's mission is to Protect Life and is committed to the well-being and safety of its employees. All employees must be aware of and committed to appropriate environmental, health, and safety regulations.
- Legal Eligibility: Some roles may require legal eligibility to work in a firearms environment.
Equal Opportunity
We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only.
Work location
Work model: Hybrid
Scottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States
Scottsdale, Arizona
Key Responsibilities
- check_circleServe as the primary technical point of contact for assigned enterprise customers
- check_circleConduct regular technical health checks, system reviews, and deployment assessments
- check_circleAct as an escalation point for complex technical issues across hardware and software
- check_circleManage multiple customer engagements with defined fractional time allocations
- check_circleDocument common issues, solutions, and workflows in playbooks and knowledge bases
- check_circleTranslate customer requirements into clear technical guidance and actionable outcomes
- check_circleTravel onsite to perform hardware diagnostics, network troubleshooting, and deployment recovery
Requirements
- verifiedValid driver's license
- verified3–7+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Professional Services, or Enterprise technical support
- verifiedCCNA, Network+, Security+, or equivalent certification preferred
- verifiedExperience with VMS, IP cameras, or network-connected physical security devices
- verifiedExperience with evidence.com or digital evidence management systems
- verifiedFamiliarity with mobile device management (MDM), network monitoring, and packet analysis tools
- verifiedLegal eligibility to work in a firearms environment
Nice to Have
Experience supporting retail or large distributed enterprise customers. Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools. Experience with evidence.com or digital evidence management systems. Certifications such as CCNA, Network+, Security+, or equivalent. Experience with VMS, IP cameras, or network-connected physical security devices.
Benefits & Perks
check_circle401(k) with employer matchcheck_circleDiscretionary paid time offcheck_circlePaid parental leave for all employeescheck_circleMedical, Dental, and Vision plansFitness programs
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Frequently asked questions about Senior Technical Account Manager, Enterprise at Axon
What does a Senior Technical Account Manager, Enterprise at Axon do?expand_more
In this Senior Technical Account Manager, Enterprise at Axon role, you will serve as the primary technical point of contact for assigned enterprise customers; conduct regular technical health checks, system reviews, and deployment assessments; act as an escalation point for complex technical issues across hardware and software; and manage multiple customer engagements with defined fractional time allocations.
What are the requirements for this Senior Technical Account Manager, Enterprise role?expand_more
To qualify for the Senior Technical Account Manager, Enterprise at Axon position, applicants should have: Valid driver's license; 3–7+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Professional Services, or Enterprise technical support; CCNA, Network+, Security+, or equivalent certification preferred; Experience with VMS, IP cameras, or network-connected physical security devices; Experience with evidence.com or digital evidence management systems; and Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools.
Where is the Senior Technical Account Manager, Enterprise role at Axon located?expand_more
Senior Technical Account Manager, Enterprise at Axon is based in Scottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States. This is a hybrid role.
Is this Senior Technical Account Manager, Enterprise job remote, hybrid, or on-site?expand_more
Axon has listed this Senior Technical Account Manager, Enterprise role as hybrid.
How much experience is required for this Senior Technical Account Manager, Enterprise role?expand_more
Senior Technical Account Manager, Enterprise at Axon typically requires 3–7 years of relevant experience at the mid level level.
What skills do you need for the Senior Technical Account Manager, Enterprise role at Axon?expand_more
Key skills for Senior Technical Account Manager, Enterprise at Axon include Technical Account Management; Customer Success Engineering; Solutions Engineering; Professional Services; Hardware; Software; Networking; and Saas.
What category does the Senior Technical Account Manager, Enterprise role belong to?expand_more
Senior Technical Account Manager, Enterprise at Axon is part of the it job category on Recrutus.
About Axon
Axon is a public safety technology company headquartered in Scottsdale, Arizona, dedicated to developing advanced devices, intelligent software, and artificial intelligence solutions designed to protect life. The organization serves a broad spectrum of public safety professionals, enterprise security teams, national security entities, and communities. Its comprehensive ecosystem integrates TASER energy devices, various camera systems including body-worn, fixed, and in-car units, drones, robotics, and digital evidence management tools to support real-time operations and immersive VR training.
The company operates a trusted network that connects frontline workers and government agencies with cutting-edge technology to enhance operational effectiveness. Axon has set a specific mission to reduce gun-related deaths between police and the public by 50 percent by the year 2033. This goal drives its continuous innovation in the public safety sector, aiming to deliver tangible results and real-world impact for those responsible for maintaining security and order. Professionals seeking to contribute to this mission can explore opportunities through the company's career portal.
Browse more roles: All Axon jobs, it jobs on Recrutus.