
The Customer Success Manager role serves as the dedicated point of contact for key producer accounts within Trustmark's insurance division. The position focuses on managing post-implementation relationships, triaging complex service issues, and collaborating with subject matter experts to ensure timely resolutions. Key responsibilities include tracking service level metrics, analyzing trends to drive process improvements, and conducting quarterly reviews to maintain high customer satisfaction and Net Promoter Scores. This opportunity appeals to professionals seeking a purpose-driven environment where diversity, inclusion, and mutual respect are core values. The role offers significant career growth within a collaborative team that supports a mission to improve wellbeing, with a hybrid work arrangement that includes up to 20% travel for relationship building.

















