
The Warranty Dealer Advocate Lead serves as a subject matter expert within Percepta's warranty administration team, supporting Ford and Lincoln dealerships. Key responsibilities include investigating complex warranty inquiries, resolving escalated claims such as misbuilds and parts appeals, and training new team members on warranty systems and policies. The role requires close collaboration with client management, internal operations, and IT to improve claim processes and reduce dealership pain points. This position is appealing for its opportunity to lead a team, drive process improvements, and access extensive training and development programs. The role is fully remote, offering flexibility while maintaining a collaborative culture focused on service excellence and continuous learning.

















