Manager, Spectator Experience (OFX)
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About LA28 and USOPP
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The United States Olympic and Paralympic Properties (USOPP) is the commercial joint venture between LA28 and the U.S. Olympic & Paralympic Committee (USOPC), charged with marketing and selling combined commercial assets, including rights to the U.S. Olympic and Paralympic Teams (Team USA) and the LA28 Games.
We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners, and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.
Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place—a team full of diverse perspectives, experiences, and expertise. We are guided by the following set of values and behaviors: optimism, integrity, excellence, inclusion, co-creation, and boldness.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleServe as the OFX representative and spectator advocate within assigned Functional Areas
- check_circleTranslate spectator journey insights into clear service-level requirements and experience standards
- check_circleIdentify misalignments between planned operations and spectator expectations and escalate risks
- check_circleLead development of end-to-end spectator journey maps and audience segmentation frameworks
- check_circleAuthor service-level expectations and experience principles for delivery Functional Areas
- check_circleLead OFX contributions to venue planning exercises and review operational plans through the spectator lens
- check_circlePartner with Digital, Comms, and Tech teams to ensure fan-facing tools are designed around the spectator journey
- check_circlePrepare leadership-ready materials including briefings, risk summaries, and strategic recommendations
- check_circleContribute to measurement frameworks that track spectator experience quality and inform continuous improvement
- check_circleRepresent the spectator's perspective in internal planning and product reviews for digital products and apps
- check_circleOwn risk and opportunity tracking for assigned areas and surface insights to senior leadership
Requirements
- verifiedMinimum 5+ years of experience in large-scale event planning or fan experience strategy
- verifiedBachelor's degree in Event Planning, Sports Management, Project Management, or related field
- verifiedProficiency in Microsoft Office Suite
- verifiedExperience using project management tools (e.g., Smartsheet, Monday.com, Asana)
- verifiedAbility to work on-site in Los Angeles, CA
Nice to Have
Prior experience with Olympic, Paralympic, or equivalent mega-event planning cycles; familiarity with venue planning processes or structured operational readiness frameworks; experience in a client-owner, standards-setting, or spectator/user advocacy function within a multi-FA or multi-partner delivery model; strong risk management and mitigation abilities; ability to adapt to fast-paced environments with tight deadlines and evolving priorities; track record of successful management of large scale, multi-faceted events & integrated marketing programs
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Skills, education and keywords
Skills: Microsoft Office Suite, Excel, Word, Powerpoint, Outlook, Smartsheet, Monday.com, Asana.
Education: Bachelor's degree (or equivalent experience) in Event Planning, Sports Management, Project Management, or related field.
Frequently asked questions about Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games
What does a Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games do?expand_more
A Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games is responsible for the following: Serve as the OFX representative and spectator advocate within assigned Functional Areas; Translate spectator journey insights into clear service-level requirements and experience standards; Identify misalignments between planned operations and spectator expectations and escalate risks; and Lead development of end-to-end spectator journey maps and audience segmentation frameworks.
What are the requirements for this Manager, Spectator Experience (OFX) role?expand_more
To qualify for the Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games position, applicants should have: Minimum 5+ years of experience in large-scale event planning or fan experience strategy; Bachelor's degree in Event Planning, Sports Management, Project Management, or related field; Proficiency in Microsoft Office Suite; Experience using project management tools (e.g., Smartsheet, Monday.com, Asana); and Ability to work on-site in Los Angeles, CA.
Where is the Manager, Spectator Experience (OFX) role at LA28 Olympic & Paralympic Games located?expand_more
Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Manager, Spectator Experience (OFX) job remote, hybrid, or on-site?expand_more
LA28 Olympic & Paralympic Games has listed this Manager, Spectator Experience (OFX) role as on-site.
How much experience is required for this Manager, Spectator Experience (OFX) role?expand_more
Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Manager, Spectator Experience (OFX) role at LA28 Olympic & Paralympic Games?expand_more
Key skills for Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games include Microsoft Office Suite; Excel; Word; Powerpoint; Outlook; Smartsheet; Monday.com; and Asana.
What education is required for Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games?expand_more
Educational requirements for this role: Bachelor's degree (or equivalent experience) in Event Planning, Sports Management, Project Management, or related field.
What category does the Manager, Spectator Experience (OFX) role belong to?expand_more
Manager, Spectator Experience (OFX) at LA28 Olympic & Paralympic Games is part of the customer services job category on Recrutus.