
The Customer Care Specialist role serves as a brand ambassador for Kalorik, delivering personable and efficient support across chat, phone, email, and social media channels. Key responsibilities include resolving customer inquiries using Freshdesk and CRM systems, troubleshooting product issues, managing returns and replacements, and collaborating with sales teams to address complex needs. The position requires a hybrid work arrangement following a mandatory 30-day on-site training period, with occasional on-site attendance for meetings or events. This opportunity appeals to candidates seeking a dynamic environment where they can advocate for customers, drive process improvements, and contribute to the company's growth through creative problem-solving and strong communication skills.






















