Customer Care Specialist
Not Disclosed•Full-TimeHybrid
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
About Kalorik
At Kalorik, customer service is the key to everything we do. We are dedicated to delivering high-quality, customer-focused, and personable support with great efficiency. As a Customer Care Specialist, you will act as our brand ambassador and the voice of the customer, actively listening to our clients to meet their needs and deliver a world-class experience across every interaction.
About the Role
This role is essential to Kalorik's success and continued growth. You will serve as the primary point of contact for customers via chat, customer portals, email, phone, and social media. Your mission is to utilize your experience, care, and creativity to resolve inquiries, troubleshoot issues, and advocate for customers by recommending process improvements when necessary. You will also collaborate closely with the sales team to understand the needs of large customers and work to mitigate complaints effectively.
Training and Work Model
To ensure you are fully equipped with the product knowledge and training necessary to deliver the best service possible, this position requires a 30-day period of on-site training and development prior to transitioning to a hybrid work assignment. While the role is hybrid, occasional on-site attendance may be required for special events, meetings, or to meet workload requirements and facilitate cross-departmental collaboration.
Equal Opportunity Employer
Kalorik is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Work location
Work model: Hybrid
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleCreate and submit replacement orders, return requests, credits, and shipping labels
- check_circleProvide positive customer interactions via chat, email, phone, and social media while meeting service standards
- check_circleMaintain product knowledge to troubleshoot issues and process replacements or returns
- check_circleCollaborate with sales teams to understand large customer needs and mitigate complaints
- check_circleResolve customer inquiries and document cases in Freshdesk, ERP, and CRM systems
- check_circleIdentify opportunities to upsell products during customer interactions
- check_circleAdvocate for process improvements by identifying ineffective workflows and customer impacts
Requirements
- verifiedHigh school diploma or GED
- verifiedMinimum 2 years customer care/service experience in a call center environment
- verifiedPractical experience in Freshdesk, ERP or CRM systems
- verifiedAbility to speak Spanish or French (advantageous)
Nice to Have
Associates degree or higher in business, communications, or related field. Ability to speak Spanish or French.
Similar Job Opportunities
Skills, education and keywords
Skills: Freshdesk, Erp, CRM, Spanish, French.
Education: High school diploma or GED required; Associate's degree or higher in business, communications, or related field preferred.
Frequently asked questions about Customer Care Specialist at Kalorik
What does a Customer Care Specialist at Kalorik do?expand_more
In this Customer Care Specialist at Kalorik role, you will create and submit replacement orders, return requests, credits, and shipping labels; provide positive customer interactions via chat, email, phone, and social media while meeting service standards; maintain product knowledge to troubleshoot issues and process replacements or returns; and collaborate with sales teams to understand large customer needs and mitigate complaints.
What are the requirements for this Customer Care Specialist role?expand_more
Kalorik is looking for candidates who meet the following requirements: High school diploma or GED; Minimum 2 years customer care/service experience in a call center environment; Practical experience in Freshdesk, ERP or CRM systems; and Ability to speak Spanish or French (advantageous).
Where is the Customer Care Specialist role at Kalorik located?expand_more
Customer Care Specialist at Kalorik is based in 15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States. This is a hybrid role.
Is this Customer Care Specialist job remote, hybrid, or on-site?expand_more
Kalorik has listed this Customer Care Specialist role as hybrid.
How much experience is required for this Customer Care Specialist role?expand_more
Customer Care Specialist at Kalorik typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Care Specialist role at Kalorik?expand_more
Key skills for Customer Care Specialist at Kalorik include Freshdesk; Erp; CRM; Spanish; and French.
What education is required for Customer Care Specialist at Kalorik?expand_more
Educational requirements for this role: High school diploma or GED required; and Associate's degree or higher in business, communications, or related field preferred.
What category does the Customer Care Specialist role belong to?expand_more
Customer Care Specialist at Kalorik is part of the customer services job category on Recrutus.