
This full-time Lead CSR/Teller role at Fifth Third Bank in Grand Rapids, Michigan, serves as a senior point of contact for daily banking transactions and customer inquiries. The position involves performing complex operational duties such as cash handling, check approvals, and balancing records while ensuring strict adherence to risk and compliance policies. Key responsibilities include mentoring and training new staff, resolving escalated customer issues, and identifying opportunities to refer clients to appropriate business partners for additional products. The role appeals to candidates seeking a leadership position within a collaborative environment that values ethical conduct and professional growth. The position offers a supportive culture focused on employee well-being and requires flexibility in scheduling to meet branch needs.


















