Passport Support Associate III

About CGI Federal

CGI Federal is one of the largest IT and business consulting services firms in the world. We operate on a unique model where we call ourselves CGI Partners rather than employees. Rooted in ownership, teamwork, respect, and belonging, we invite you to be an owner from day one. Together, we turn meaningful insights into action, shaping our company's strategy and direction while benefiting from our collective success.

About the Role

We are seeking motivated Support Associates to join our team supporting the Dallas Passport Agency. This role is critical to ensuring the smooth operation of passport services for the public. You will work directly at the client site in Dallas, TX, serving as the primary point of contact for applicants at Information and Will-Call counters.

In this fast-paced environment, you will interface with passport applicants to review applications, verify documentation, and ensure compliance with strict Passport requirements. Your day will involve operating high-speed scanning and metering equipment, preparing mail, and resolving discrepancies for undeliverable items. You will also play a key role in training new Acceptance Agents and maintaining electronic records for passport acceptance facilities. This position requires a high level of accuracy, constant awareness of security protocols, and the ability to stand and walk throughout the shift while handling physical materials.

Hiring Process & Application

All offers of employment in the U.S. are contingent upon the successful completion of a background investigation. Depending on the specific assignment and security clearance requirements, this may include 50-state criminal, education, and employment checks, as well as credit and/or driving records checks. US citizenship and the ability to obtain an MRPT clearance are required for this government contract role.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, or any other legally protected status.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You must reference the Position ID of the position in which you are interested. Please note, this email address is strictly for accommodation requests; emails for other reasons or those missing a Position ID will not be returned.

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