Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time
Not Disclosed•Full-TimeOn-site
location_on776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
About Fifth Third Bank
We connect great people to great opportunities. At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities, and each other. Our mission is to make banking better, fostering an engaged and inclusive culture where every employee has the opportunity to be their best every day.
About the Role
As a Lead CSR/Teller, you will serve as a vital link between the bank and its customers, providing excellent care regarding daily transactions, inquiries, and problem resolution. This role goes beyond standard duties; it requires exercising considerable independent judgment to perform the most complex tasks of a Customer Service Representative.
In this position, you will act as an office resource, monitoring operations behind the CSR line and assisting management in keeping the team up-to-date. You will be responsible for maintaining a position of trust by keeping all customer business confidential while ensuring actions and behaviors drive a positive customer experience. As a leader within the team, you will help identify capable staff for training new members and delegate work as needed, all while consistently meeting sales referral goals.
Our Culture and Commitment
Fifth Third Bank is proud to promote and ensure equal employment opportunity in all employment decisions. We are committed to an inclusive environment that values diversity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. We believe in doing the right thing for our customers and colleagues, openly exchanging ideas, and elevating concerns to manage risk effectively.
Application Instructions
If you are ready to take the next step in your banking career, please apply directly through our careers portal. Please note that Fifth Third Bank does not accept unsolicited resumes from search firms or staffing agencies without an active agreement; any such submissions will be considered the property of Fifth Third.
Work location
Work model: On-site
776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
Grand Rapids, Michigan
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Bank Operations, Cash Withdrawal, Check Signing, Ace Transactions, Night Deposits, Dual Key Process, Balancing Record, Math Functions, Written Communication.
Education: High school diploma or GED required.
Frequently asked questions about Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time at Fifth Third Bank
What does a Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time at Fifth Third Bank do?expand_more
A Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time at Fifth Third Bank is responsible for the following: Provide excellent customer care for daily transactions, inquiries, and problem resolution; Train and develop new and existing CSRs on procedures and products; Identify customer needs and refer them to business partners for cross-selling opportunities; and Maintain balancing records and correct outages in line with bank policies.
What are the requirements for this Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time role?expand_more
To qualify for the Lead CSR/Teller - Alger Heights (Grand Rapids, MI) - Full Time at Fifth Third Bank position, applicants should have: High school diploma/GED; Minimum of 3 years of CSR experience; Ability to demonstrate advanced math functions; Ability to communicate via written or verbal format at a professional level; and Flexibility in scheduling.