Banking Spec III-Floater
Not Disclosed•Full-TimeOn-site
location_onThe Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
About Amerant Bank
Amerant Bank is dedicated to delivering a customer experience that's unlike any other. Our mission centers on creating energy and excitement around our products, ensuring the right solutions get into customers' hands. We believe every day is an opportunity to turn a customer into a loyal partner by discovering their needs and matching them with the perfect financial solutions.
About the Role
As a Banking Specialist III, you will be the face of our commitment to operational excellence and customer advocacy. This role goes beyond standard transactions; you are a trusted advisor who manages lobby activity, supports digital adoption, and educates both existing and new customers on our consumer and small business products.
In a "Transformed Banking Center," you will act as a Digital Advocate, guiding guests through our Online and Mobile Banking channels while utilizing specialized zones like the Discovery Zone and Advisor Connect. You will serve as a greeter, ensuring a welcoming environment, and work collaboratively with your team to resolve issues, balance end-of-day operations, and maintain the highest standards of security and compliance. Whether you are originating credit requests, managing complex account maintenance, or promoting our brand within the community, your goal is to enhance customer retention and engagement every time they interact with us.
Hiring Process & Requirements
To join our team, applicants must be NMLS registered or willing to register upon acceptance. Additionally, successful candidates must pass FBI criminal background and credit checks within the first 30 days of employment. We look for individuals who can work under pressure, prioritize effectively, and possess strong sales and negotiation skills.
Our Culture & Commitment
We live our values every day and expect our team members to do the same. We foster a culture of cooperation where team members actively support one another to accomplish shared goals. We are committed to diversity and inclusion, welcoming candidates from all backgrounds who are eager to contribute to our mission of exceptional banking.
Note: This position may require travel to different assigned banking centers within the region.
Work location
Work model: On-site
The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
Florida
Similar Job Opportunities
Skills, education and keywords
Skills: Bank Sales, Customer Service, Online Banking, Mobile Banking, NMLS, Bsa, Usa Patriot Act, Ofac, Aml.
Education: High School or GED required; Bachelor's Degree preferred.
Frequently asked questions about Banking Spec III-Floater at Amerant Bank
What does a Banking Spec III-Floater at Amerant Bank do?expand_more
Day-to-day, the Banking Spec III-Floater at Amerant Bank will resolve customer problems and follow up to ensure customer expectations are met; review customer account activity to ensure compliance with bank secrecy act and aml regulations; process financial transactions including deposits, withdrawals, check cashing, and cashiers' checks; and identify and monitor risks to earnings or capital and recommend controls to the risk management committee.
What are the requirements for this Banking Spec III-Floater role?expand_more
To qualify for the Banking Spec III-Floater at Amerant Bank position, applicants should have: High School or GED required; AA or Bachelor's Degree preferred; Over 3 years' experience in Bank sales/service environment; NMLS registration required or willingness to register; FBI Criminal Background check required; and Credit check required.
Where is the Banking Spec III-Floater role at Amerant Bank located?expand_more
Banking Spec III-Floater at Amerant Bank is based in The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States. This is a on-site role.