
The Tech Support Analyst role is a full-time position within the Service Operations team at Optimized IT, supporting small to mid-sized organizations. The individual monitors and maintains client IT infrastructure, handling technical troubleshooting, analyzing network performance data, and managing RMM alert configurations. Key duties include collaborating with engineering teams to implement solutions and deploying new technologies to enhance operational efficiency. The position is fully remote and offers a flexible hybrid work arrangement. The role is appealing due to its easy-going culture, a proactive approach to ongoing training for skill development, and the provision of a laptop setup upon starting.















