Patient Concierge
Not Disclosed•Full-TimeOn-site
location_on122;124, Munson Street, Winchester Repeating Arms Historic District, Dixwell, New Haven, Connecticut, 06511, United States
About Our Practice
We are a growing, modern private dental practice in Hamden, Connecticut, intentionally building a culture centered around exceptional patient care, advanced treatment planning, and strong communication. We believe healthcare environments can be highly productive without operating from constant chaos, burnout, or outdated systems.
Our goal is to create a workplace where innovation, organization, leadership, and genuine human connection work together to support sustainable growth and a healthier, more fulfilling work environment. We are actively building smarter systems using technology, AI tools, automation, and operational strategy to create a more efficient, organized, and patient-centered experience. Rather than replacing people, we use technology to reduce unnecessary stress, improve communication, increase clarity, and create more space for meaningful work and stronger patient relationships.
About the Role
As our Dental Patient Concierge, you will play a central role in shaping the patient experience from the very first interaction through long-term follow-up care. You will serve as both the welcoming face of the practice and a key operational partner helping maintain a calm, organized, and high-functioning environment.
This role combines hospitality, communication, patient advocacy, scheduling coordination, and administrative leadership. The ideal candidate is someone who thrives in a people-centered environment, enjoys creating order and efficiency, communicates with warmth and professionalism, and takes pride in helping others feel cared for and supported. You will be proactive, dependable, emotionally intelligent, and motivated to help us create an exceptional patient and team experience.
What Makes This Opportunity Different
We offer a supportive and growth-oriented team culture driven by modern systems and forward-thinking leadership. Unlike traditional practices, we focus on organization, communication, and sustainability rather than burnout. This role provides a meaningful opportunity to help shape and improve workflows and the patient experience in a workplace that values both high standards and quality of life. We also offer meaningful opportunities for professional development and leadership growth.
How to Apply
We are looking for someone who wants more than "just a front desk job." If you enjoy hospitality, communication, organization, leadership, and helping people feel genuinely cared for, we would love to meet you.
Work location
Work model: On-site
122;124, Munson Street, Winchester Repeating Arms Historic District, Dixwell, New Haven, Connecticut, 06511, United States
New Haven, Connecticut
Key Responsibilities
- check_circleWelcome patients warmly and personally from the moment they arrive
- check_circleManage and optimize the daily schedule to support smooth clinical flow
- check_circleCoordinate appointments, confirmations, and patient communication efficiently
- check_circleBuild strong relationships with patients to provide a consistent concierge experience
- check_circleCoordinate thoughtful follow-up communication including post-treatment check-ins
- check_circleAssist with insurance coordination, financing options, and treatment-related administrative support
- check_circleHelp patients understand recommended treatment and next steps with clarity
- check_circleServe as a liaison between patients and the clinical team to ensure a seamless experience
- check_circleSupport implementation of improved workflows, technology systems, and operational processes
Requirements
- verified2+ years of experience in hospitality, concierge service, healthcare administration, customer experience, dental offices, or other high-level service environments
Nice to Have
Experience with dental software CareStack and Dentrix.
Benefits & Perks
check_circlePaid time offcheck_circleDental and Medical benefitscheck_circleContinuing education and professional development opportunities
Similar Job Opportunities
Frequently asked questions about Patient Concierge at Connect Family Dental
What does a Patient Concierge at Connect Family Dental do?expand_more
In this Patient Concierge at Connect Family Dental role, you will welcome patients warmly and personally from the moment they arrive; manage and optimize the daily schedule to support smooth clinical flow; coordinate appointments, confirmations, and patient communication efficiently; and build strong relationships with patients to provide a consistent concierge experience.
What are the requirements for this Patient Concierge role?expand_more
Connect Family Dental is looking for candidates who meet the following requirements: 2+ years of experience in hospitality, concierge service, healthcare administration, customer experience, dental offices, or other high-level service environments.
Where is the Patient Concierge role at Connect Family Dental located?expand_more
Patient Concierge at Connect Family Dental is based in 122;124, Munson Street, Winchester Repeating Arms Historic District, Dixwell, New Haven, Connecticut, 06511, United States. This is a on-site role.
Is this Patient Concierge job remote, hybrid, or on-site?expand_more
Connect Family Dental has listed this Patient Concierge role as on-site.
How much experience is required for this Patient Concierge role?expand_more
Patient Concierge at Connect Family Dental typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Patient Concierge role at Connect Family Dental?expand_more
Key skills for Patient Concierge at Connect Family Dental include Carestack; and Dentrix.
What category does the Patient Concierge role belong to?expand_more
Patient Concierge at Connect Family Dental is part of the healthcare & nursing job category on Recrutus.
About Connect Family Dental
Connect Family Dental operates as a medical practice specializing in comprehensive dental care within Hamden, Connecticut. The clinic provides a range of services focused on oral hygiene, routine check-ups, and oral cancer screenings to support overall patient health. Their approach emphasizes creating a welcoming environment with a friendly staff dedicated to making dental visits comfortable for families and individuals.
Serving the local communities of Hamden and New Haven, the practice accepts a wide network of insurance providers including Anthem, Medicaid, Delta Dental, Husky, and United Healthcare. This commitment to accessibility allows them to offer cost-friendly treatment options while maintaining high standards of quality care. By focusing on affordable solutions and patient education, Connect Family Dental aims to help residents protect their smiles and maintain long-term wellness through regular professional attention.
Browse more roles: All Connect Family Dental jobs, healthcare & nursing jobs on Recrutus.