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  1. Home
  2. chevron_right
  3. it
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  5. Tech Support Analyst
Modern Office Methods logo

Tech Support Analyst

Not Disclosed•Full-TimeRemote

location_onMontgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States

Apply Now

About the Team

Optimized IT delivers Managed IT Services to small to mid-sized organizations, including businesses, non-profits, and K-12 markets. Our Service Operations team is dedicated to ensuring the stability and uptime of our clients' networks, servers, and systems. We foster an easy-going culture where everyone enjoys what they do, and we are committed to helping our team members develop lifelong skills through a proactive approach to ongoing training.

Work location

Work model: Remote

location_on

Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States

Montgomery, Ohio

Key Responsibilities

  • check_circleHandle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies
  • check_circleConduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement
  • check_circleMaintain monitoring and alerting configurations within the RMM platform for troubleshooting and proactive problem resolution
  • check_circleEscalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients
  • check_circleCollaborate with NOC Engineers and other technical teams to develop and implement solutions and best practices
  • check_circleParticipate in the evaluation, testing, and deployment of new technologies, tools, and methodologies to improve operations

Requirements

  • verifiedAssociate degree or work experience equivalent
  • verifiedProficiency in Microsoft Server and Desktop Operating Systems (2019/Win 11 and newer)
  • verifiedKnowledge of Microsoft patching (2019/Win 10 and newer)
  • verifiedUnderstanding of networking concepts (subnets, NAT, DHCP, DNS)
  • verifiedExperience with virtualization technologies (VMware, Hyper-V)
  • verifiedFirewall skills (SonicWall, Fortinet a plus)
  • verifiedProficiency in backup and disaster recovery solutions

Nice to Have

Experience with Fortinet firewalls.

Benefits & Perks

check_circleHybrid work environment with fully remote option pending locationcheck_circleLaptop setup provided on first daycheck_circleProactive approach to ongoing training for skill development
Modern Office Methods logo
Company

Modern Office Methods

Industry

it

View company profilearrow_forwardlanguageWebsite
Quick Overview

Experience

Mid Level

Education

Associate degree or work experience equivalent

Job Type

Full-Time

Skills Required

Microsoft ServerMicrosoft Desktop Operating SystemsMicrosoft PatchingSubnetsNatDHCP

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Skills, education and keywords

Skills: Microsoft Server, Microsoft Desktop Operating Systems, Microsoft Patching, Subnets, Nat, DHCP, DNS, Vmware, Hyper-V, Sonicwall.

Education: Associate degree or work experience equivalent.

Frequently asked questions about Tech Support Analyst at Modern Office Methods

What does a Tech Support Analyst at Modern Office Methods do?expand_more
In this Tech Support Analyst at Modern Office Methods role, you will handle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies; conduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement; maintain monitoring and alerting configurations within the rmm platform for troubleshooting and proactive problem resolution; and escalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients.
What are the requirements for this Tech Support Analyst role?expand_more
Modern Office Methods is looking for candidates who meet the following requirements: Associate degree or work experience equivalent; Proficiency in Microsoft Server and Desktop Operating Systems (2019/Win 11 and newer); Knowledge of Microsoft patching (2019/Win 10 and newer); Understanding of networking concepts (subnets, NAT, DHCP, DNS); Experience with virtualization technologies (VMware, Hyper-V); and Firewall skills (SonicWall, Fortinet a plus).
Where is the Tech Support Analyst role at Modern Office Methods located?expand_more
Tech Support Analyst at Modern Office Methods is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a remote role.
Is this Tech Support Analyst job remote, hybrid, or on-site?expand_more
Modern Office Methods has listed this Tech Support Analyst role as remote.
How much experience is required for this Tech Support Analyst role?expand_more
Candidates for Tech Support Analyst at Modern Office Methods should have mid level.
What skills do you need for the Tech Support Analyst role at Modern Office Methods?expand_more
Key skills for Tech Support Analyst at Modern Office Methods include Microsoft Server; Microsoft Desktop Operating Systems; Microsoft Patching; Subnets; Nat; DHCP; DNS; and Vmware.
What education is required for Tech Support Analyst at Modern Office Methods?expand_more
Educational requirements for this role: Associate degree or work experience equivalent.
What category does the Tech Support Analyst role belong to?expand_more
Tech Support Analyst at Modern Office Methods is part of the it job category on Recrutus.
Recrutus

Curating the world's most innovative career opportunities. We bridge the gap between visionary talent and industry-leading companies.

Search roles by city, category, skill, or job type — explore verified US employers, salary benchmarks, and remote-friendly teams hiring nationwide.

publiclanguageshare
Job seekers
Browse jobsCompanies hiringRemote jobsJobs by locationJobs by cityJobs by categoryJobs by skillCareer guidesCareer blogSalary insights
Job types
Contractor jobsFull-Time jobsIntern jobsOther jobsPart-Time jobsPer-Diem jobsTemporary jobsVolunteer jobs
Top states
Jobs in TexasJobs in CaliforniaJobs in New YorkJobs in FloridaJobs in North CarolinaJobs in VirginiaAll states →
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Popular skills
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Recrutus helps candidates discover roles that match their skills and helps teams reach qualified applicants faster. Browse by metro, discipline, or work style — from internships to senior leadership.

© 2026 Recrutus. All rights reserved.
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DNS
Vmware
Hyper-V
Sonicwall
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