Tech Support Analyst
Not Disclosed•Full-TimeRemote
location_onMontgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States
About the Team
Optimized IT delivers Managed IT Services to small to mid-sized organizations, including businesses, non-profits, and K-12 markets. Our Service Operations team is dedicated to ensuring the stability and uptime of our clients' networks, servers, and systems. We foster an easy-going culture where everyone enjoys what they do, and we are committed to helping our team members develop lifelong skills through a proactive approach to ongoing training.
Work location
Work model: Remote
Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States
Montgomery, Ohio
Key Responsibilities
- check_circleHandle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies
- check_circleConduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement
- check_circleMaintain monitoring and alerting configurations within the RMM platform for troubleshooting and proactive problem resolution
- check_circleEscalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients
- check_circleCollaborate with NOC Engineers and other technical teams to develop and implement solutions and best practices
- check_circleParticipate in the evaluation, testing, and deployment of new technologies, tools, and methodologies to improve operations
Requirements
- verifiedAssociate degree or work experience equivalent
- verifiedProficiency in Microsoft Server and Desktop Operating Systems (2019/Win 11 and newer)
- verifiedKnowledge of Microsoft patching (2019/Win 10 and newer)
- verifiedUnderstanding of networking concepts (subnets, NAT, DHCP, DNS)
- verifiedExperience with virtualization technologies (VMware, Hyper-V)
- verifiedFirewall skills (SonicWall, Fortinet a plus)
- verifiedProficiency in backup and disaster recovery solutions
Nice to Have
Experience with Fortinet firewalls.
Benefits & Perks
check_circleHybrid work environment with fully remote option pending locationcheck_circleLaptop setup provided on first daycheck_circleProactive approach to ongoing training for skill development
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Server, Microsoft Desktop Operating Systems, Microsoft Patching, Subnets, Nat, DHCP, DNS, Vmware, Hyper-V, Sonicwall.
Education: Associate degree or work experience equivalent.
Frequently asked questions about Tech Support Analyst at Modern Office Methods
What does a Tech Support Analyst at Modern Office Methods do?expand_more
In this Tech Support Analyst at Modern Office Methods role, you will handle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies; conduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement; maintain monitoring and alerting configurations within the rmm platform for troubleshooting and proactive problem resolution; and escalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients.
What are the requirements for this Tech Support Analyst role?expand_more
Modern Office Methods is looking for candidates who meet the following requirements: Associate degree or work experience equivalent; Proficiency in Microsoft Server and Desktop Operating Systems (2019/Win 11 and newer); Knowledge of Microsoft patching (2019/Win 10 and newer); Understanding of networking concepts (subnets, NAT, DHCP, DNS); Experience with virtualization technologies (VMware, Hyper-V); and Firewall skills (SonicWall, Fortinet a plus).
Where is the Tech Support Analyst role at Modern Office Methods located?expand_more
Tech Support Analyst at Modern Office Methods is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a remote role.
Is this Tech Support Analyst job remote, hybrid, or on-site?expand_more
Modern Office Methods has listed this Tech Support Analyst role as remote.
How much experience is required for this Tech Support Analyst role?expand_more
Candidates for Tech Support Analyst at Modern Office Methods should have mid level.
What skills do you need for the Tech Support Analyst role at Modern Office Methods?expand_more
Key skills for Tech Support Analyst at Modern Office Methods include Microsoft Server; Microsoft Desktop Operating Systems; Microsoft Patching; Subnets; Nat; DHCP; DNS; and Vmware.
What education is required for Tech Support Analyst at Modern Office Methods?expand_more
Educational requirements for this role: Associate degree or work experience equivalent.
What category does the Tech Support Analyst role belong to?expand_more
Tech Support Analyst at Modern Office Methods is part of the it job category on Recrutus.