Customer Service Representative
Not Disclosed•Full-TimeRemote
location_onRemote
About 2Modern
As a leading destination for modern furniture, lighting, and décor, 2Modern is home to iconic and emerging design brands from around the world. With thoughtful curation, a deeply editorial point of view, and a commitment to authenticity, we bring exceptional design to discerning customers across North America. Our customers include design-forward homeowners and trade professionals who trust us with their reputations and their clients' projects.
About the Role
This is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process.
You will be the primary point of contact for 2Modern customers across the full post-purchase experience. Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. Our customers expect service comparable to luxury retail and hospitality environments: considered, anticipatory, and personally attentive.
The right person in this role treats every interaction as a representation of the 2Modern brand, approaching each customer with the same care a luxury concierge would bring to a longtime guest. You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents.
How to Apply
Please send your resume, hourly rate or salary expectations, available start date, and three references.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleManage customer communication across email, phone, and chat throughout the post-purchase journey
- check_circleProcess damage claims, return authorizations, and order cancellations with discretion and accuracy
- check_circleResolve customer issues by coordinating with logistics and operations teams to protect brand standards
- check_circleMaintain clear documentation and ticket management in Zendesk to ensure personalized customer tracking
- check_circleResearch orders, track shipments, and coordinate delivery follow-up with carriers and vendors
Requirements
- verifiedExperience in luxury retail, hospitality, or concierge environments
- verifiedDemonstrated experience in ecommerce customer service
- verifiedComfort navigating Zendesk, Shopify, or comparable platforms
Nice to Have
Experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment. Comfort navigating Zendesk, Shopify, or comparable platforms. Genuine interest in design, home furnishings, or the trade and design industry.
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Frequently asked questions about Customer Service Representative at 2Modern
What does a Customer Service Representative at 2Modern do?expand_more
In this Customer Service Representative at 2Modern role, you will manage customer communication across email, phone, and chat throughout the post-purchase journey; process damage claims, return authorizations, and order cancellations with discretion and accuracy; resolve customer issues by coordinating with logistics and operations teams to protect brand standards; and maintain clear documentation and ticket management in zendesk to ensure personalized customer tracking.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at 2Modern position, applicants should have: Experience in luxury retail, hospitality, or concierge environments; Demonstrated experience in ecommerce customer service; and Comfort navigating Zendesk, Shopify, or comparable platforms.
Where is the Customer Service Representative role at 2Modern located?expand_more
Customer Service Representative at 2Modern is based in Remote. This is a remote role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
2Modern has listed this Customer Service Representative role as remote.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at 2Modern should have mid level.
What skills do you need for the Customer Service Representative role at 2Modern?expand_more
Key skills for Customer Service Representative at 2Modern include Zendesk; and Shopify.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at 2Modern is part of the customer services job category on Recrutus.
About 2Modern
2Modern operates as a specialized retailer in the home furnishings sector, specializing in modern furniture, lighting, and home decor. Headquartered in Mill Valley, California, the company was established in 2003 by Greg Finney. Since its inception, the business has maintained an independent growth trajectory, focusing on delivering authentic design solutions to customers seeking contemporary aesthetics for their living spaces. The organization's operations are driven by a dedicated commitment to curating high-quality items that reflect genuine modern style. Through its long-standing presence in the market, 2Modern has built a reputation for supporting design enthusiasts with a carefully selected inventory. The company continues to prioritize its core mission of providing accessible yet sophisticated home goods without compromising on the integrity of the designs offered. This approach ensures that the brand remains relevant in the competitive retail landscape while staying true to its original vision.
Browse more roles: All 2Modern jobs, customer services jobs on Recrutus.