This full-time remote Customer Service Representative role supports 2Modern, a premier destination for modern furniture and design. The position serves as the primary contact for the post-purchase experience, managing order status, delivery coordination, returns, and damage claims for both individual consumers and trade professionals. Key responsibilities include resolving complex inquiries via email, phone, and chat with a luxury hospitality tone, coordinating with logistics teams to track shipments, and maintaining detailed records in Zendesk. The role appeals to candidates who view service as a craft and wish to represent a high-end brand with elevated standards. It offers a collaborative environment focused on thoughtful, anticipatory problem-solving within a flexible remote setting.