Deposit Process Specialist
Not Disclosed•Full-TimeHybrid
location_on245, Allison Avenue, Tylerdale, Washington, Washington County, Pennsylvania, 15301, United States
Who We Are
At CHROME Federal Credit Union, we make banking simple. From smart, innovative technology to exceptional service, we create personalized experiences that surprise and delight our members every day. We are more than just a place to bank; we invest in "WOW moments."
As a financial cooperative, our focus is on serving our approximately 15,000 member-owners rather than maximizing profit for investors. We are dedicated to providing support and service to our members and internal departments, fostering a team environment defined by a shared passion to help and a drive to succeed.
Work location
Work model: Hybrid
245, Allison Avenue, Tylerdale, Washington, Washington County, Pennsylvania, 15301, United States
Washington, Pennsylvania
Key Responsibilities
- check_circleMonitor and resolve member and employee tickets via Zendesk
- check_circleProcess incoming and outgoing wire transfers
- check_circleResearch and resolve complex member account inquiries and issues
- check_circleResolve escalated inquiries from the Call Center
- check_circleMonitor and process digital banking, bill pay, and mobile deposit items
- check_circleProcess and balance daily ACH, draft exceptions, and return items
- check_circleAudit new accounts and monitor various financial reports
- check_circleProcess court-ordered documents including subpoenas and levies
- check_circleProcess IRAs, HSAs, and decedent accounts
Requirements
- verified2-4 years previous financial institution experience
- verifiedHigh School Education
- verifiedComfortable with current technology
- verifiedFull time availability
- verifiedStrong knowledge of IRAs and HSAs
- verifiedKnowledge of Trust Accounts
- verifiedKnowledge of Google Suite products
- verifiedKnowledge of Microsoft Office
Nice to Have
Symitar experience
Benefits & Perks
check_circlePaid time off and volunteer time off
