
The IT Support Specialist role is an on-site position within the technology department of UMOM New Day Centers, a non-profit dedicated to ending family homelessness. The specialist provides essential technical assistance to staff by troubleshooting hardware and software issues, managing end-user workstations, and resolving incoming support tickets. Key responsibilities include performing onsite diagnostics, installing and configuring computer systems, maintaining equipment inventory, and collaborating with leadership to ensure efficient IT operations. This position appeals to candidates seeking to apply their technical skills in a mission-driven environment that values collaboration, diversity, and data-driven change. The role offers the opportunity to support over 15,000 individuals annually while working in a fast-paced, team-oriented culture with a standard Monday through Friday schedule.














