IT Support Specialist (On-Site)
Not Disclosed•Full-TimeOn-site
location_onValley Automotive, 1639, North 40th Street, Camelback East, Phoenix, Maricopa County, Arizona, 85008, United States
Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million, we provide shelter, supportive services, and housing programs to families and individuals in Maricopa County, serving over 15,000 unique individuals annually.
As an IT Support Specialist, you will be the technical backbone for our mission-driven team. You will provide essential technical assistance and support to end-users across the organization, ensuring that our staff can focus on their critical work with families. This role involves troubleshooting hardware and software issues, managing the technological environment, and delivering customer-focused support that keeps our daily operations running smoothly.
You will work closely with the IT Leader to maintain efficient systems, handling everything from complex onsite diagnostics to remote support. Your day will involve resolving incoming support tickets, managing equipment moves and changes, and ensuring that all staff have the tools they need to succeed. In a fast-paced, collaborative setting, you will exercise independent judgment while embracing the unique culture and values of UMOM.
We are a data-driven organization that values diverse opinions and is committed to driving change. We look for team members who are enthusiastic about helping us achieve our goals, capable of working independently while collaborating effectively, and able to adapt to the evolving needs of our community. Joining UMOM means actively supporting a culture dedicated to restoring hope and rebuilding lives.
UMOM New Day Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the families we serve. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Work model: On-site
Valley Automotive, 1639, North 40th Street, Camelback East, Phoenix, Maricopa County, Arizona, 85008, United States
Phoenix, Arizona
Bachelor's degree in information technology, computer science or a related field. Preferred industry certifications: Network+, A+, Security+, MCP, CCNA, and/or CCENT.
Skills: Microsoft 365, Windows Operating System, Network+, A+, Security+, MCP, Ccna, Ccent, Desktop Virtualization.
Education: High School or GED Diploma required; Bachelor's degree in information technology, computer science or related field preferred.
