
The Director of Customer Experience leads the customer service and sales strategy for Solve Industrial Motion Group, reporting to the SVP of Sales. This role involves managing a team of Customer Solutions Specialists and Supervisors to ensure operational excellence and exceptional client engagement. Key responsibilities include developing a solutions-selling model, overseeing workforce planning and training, acting as the primary escalation point for complex customer issues, and collaborating with Sales, Operations, and Finance to drive revenue growth and continuous improvement. The position offers the appeal of working within a collaborative, innovative culture that values integrity and customer obsession, with opportunities to lead change management initiatives. The role requires up to 25% travel and is based in a dynamic industrial distribution environment.













