What does a Retail Customer Experience Supervisor PT at The TJX Companies, Inc. do?

Day-to-day, the Retail Customer Experience Supervisor PT at The TJX Companies, Inc. will oversee team of associates at front of store to ensure prompt customer service; train and mentor associates on front end principles and customer experience; assign registers and coordinate breaks for all associates; and promote credit and loyalty programs to customers.

What are the requirements for this Retail Customer Experience Supervisor PT role?

The TJX Companies, Inc. is looking for candidates who meet the following requirements: 1 year retail experience; and 6 months of leadership experience.

Is this Retail Customer Experience Supervisor PT job remote, hybrid, or on-site?

The TJX Companies, Inc. has listed this Retail Customer Experience Supervisor PT role as on-site.

How much experience is required for this Retail Customer Experience Supervisor PT role?

Retail Customer Experience Supervisor PT at The TJX Companies, Inc. typically requires 1+ years of relevant experience at the mid level level.

What skills do you need for the Retail Customer Experience Supervisor PT role at The TJX Companies, Inc.?

Key skills for Retail Customer Experience Supervisor PT at The TJX Companies, Inc. include Merchandising Techniques; and Pos.

What category does the Retail Customer Experience Supervisor PT role belong to?

Retail Customer Experience Supervisor PT at The TJX Companies, Inc. is part of the retail job category on Recrutus.

Retail Customer Experience Supervisor — Nashville, TN

About TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. As a Fortune 100 company and the world's leading off-price retailer, we embrace diversity, foster collaboration, and prioritize your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you will find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family.

About the Role

This position is designed to promote an excellent customer experience while overseeing a team of Associates at the front of the store. You will ensure prompt, courteous customer service and actively promote loyalty programs. By leading by example, you will engage with all customers and maintain a clean, organized store environment. Your role involves training and mentoring Associates on front-end principles, personalizing the customer experience, and coordinating register assignments and breaks. You will also address customer concerns promptly, ensure adherence to store plans and labor laws, and support safety and shrink reduction goals.

Hiring Process

TJX maintains an open-door policy and a supportive work environment. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. Applicants with arrest or conviction records will be considered for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Work location

Work model: On-site

Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States

Nashville, Tennessee

Key Responsibilities

check_circleOversee team of Associates at front of store to ensure prompt customer service
check_circleTrain and mentor Associates on front end principles and customer experience
check_circleAssign registers and coordinate breaks for all Associates
check_circlePromote credit and loyalty programs to customers
check_circleSupport store shrink reduction goals and safety awareness programs
check_circleEnsure adherence to all labor laws, policies, and procedures
check_circleAddress customer concerns and issues promptly to ensure satisfaction

Requirements

verified1 year retail experience
verified6 months of leadership experience

Benefits & Perks

check_circleAssociate discountcheck_circleEmployee Assistance Program (EAP)check_circleSmoking cessation programcheck_circleBereavement leave401(k) Associate contributions

Retail Customer Experience Supervisor PT