Part Time Customer Experience Manager
Not Disclosed•Full-TimeOn-site
location_onNebraska Street, Fort Logan, Denver, Colorado, 80236, United States
About the Team
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores across 49 states and Canada, alongside our online platforms. Michaels is the best place for all things creative, and we are committed to creating an environment where our teams can innovate and be better together.
About the Role
In this position, you will be the face of our brand at the Denver Lakewood location, delivering a customer-centric shopping experience by managing effective front-end operations. You will lead omnichannel processes and maintain store recovery standards to ensure we deliver on our Brand Promises.
Your day will involve serving as the Manager on Duty (MOD), assisting the Store Manager in leading adherence to Standard Operating Procedures, and ensuring compliance with company policies. You will be responsible for planning and leading in-store events, managing shrink and safety programs, and coaching the customer experience team to achieve their goals. Whether you are acknowledging customers, helping them locate products, or participating in truck unloading and stocking, your role is to project a positive image and remain respectful even in difficult situations.
In select stores without a dedicated Framing Manager, you will also lead the delivery of high-quality custom framing solutions, managing the framing workload in partnership with the Store Manager. This role requires physical activity, including standing for long periods, lifting heavy boxes, and accessing high shelves, within a public retail setting that includes climate-controlled public areas and potentially non-climate-controlled stock rooms.
Hiring Process
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. If you need help performing the essential functions of the job or require a reasonable accommodation to fully participate in the application or interview process, please contact Customer Care at 1-800-642-4235.
Equal Opportunity
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals and will assure that people with disabilities are provided reasonable accommodations.
Work location
Work model: On-site
Nebraska Street, Fort Logan, Denver, Colorado, 80236, United States
Denver, Colorado
Key Responsibilities
- check_circleManage front-end operations and lead omnichannel processes
- check_circleManage and execute shrink and safety programs
- check_circleServe as Manager on Duty and acknowledge customers to provide solutions
- check_circleCross train in custom framing selling and production
- check_circleAssist Store Manager in enforcing Standard Operating Procedures and company policies
- check_circlePlan and lead the execution of in-store events and classes
- check_circleTrain, coach, and observe the customer experience team to achieve results
- check_circleParticipate in truck unloading and stocking processes to meet standards
- check_circleAssist with cash reconciliation, bank deposits, and inventory processes
Requirements
- verifiedRetail management experience preferred
- verifiedAbility to remain standing for long periods
- verifiedAbility to move throughout the store
- verifiedRegular bending, lifting, carrying, reaching, and stretching
- verifiedLifting heavy boxes
- verifiedAccessing high shelves by ladder
- verifiedWork authorization in the U.S.
- verifiedAbility to work nights, weekends, and early mornings
Nice to Have
Retail management experience
Benefits & Perks
check_circleHealth insurance including medical, dental, and vision coveragecheck_circlePaid time offcheck_circleTuition assistancecheck_circleGenerous employee discounts
Similar Job Opportunities
Frequently asked questions about Part Time Customer Experience Manager at JW Michaels & Co.
What does a Part Time Customer Experience Manager at JW Michaels & Co. do?expand_more
A Part Time Customer Experience Manager at JW Michaels & Co. is responsible for the following: Manage front-end operations and lead omnichannel processes; Manage and execute shrink and safety programs; Serve as Manager on Duty and acknowledge customers to provide solutions; and Cross train in custom framing selling and production.
What are the requirements for this Part Time Customer Experience Manager role?expand_more
JW Michaels & Co. is looking for candidates who meet the following requirements: Retail management experience preferred; Ability to remain standing for long periods; Ability to move throughout the store; Regular bending, lifting, carrying, reaching, and stretching; Lifting heavy boxes; and Accessing high shelves by ladder.
Where is the Part Time Customer Experience Manager role at JW Michaels & Co. located?expand_more
Part Time Customer Experience Manager at JW Michaels & Co. is based in Nebraska Street, Fort Logan, Denver, Colorado, 80236, United States. This is a on-site role.
Is this Part Time Customer Experience Manager job remote, hybrid, or on-site?expand_more
JW Michaels & Co. has listed this Part Time Customer Experience Manager role as on-site.
How much experience is required for this Part Time Customer Experience Manager role?expand_more
Candidates for Part Time Customer Experience Manager at JW Michaels & Co. should have mid level.
What skills do you need for the Part Time Customer Experience Manager role at JW Michaels & Co.?expand_more
Key skills for Part Time Customer Experience Manager at JW Michaels & Co. include Standard Operating Procedures; Cash Reconciliation; Inventory Processes; Return To Vendor; Advance Shipping Notice; Custom Framing; Glass Cutter; and Heat Press.
What category does the Part Time Customer Experience Manager role belong to?expand_more
Part Time Customer Experience Manager at JW Michaels & Co. is part of the part time job category on Recrutus.