
This full-time Customer Service Representative role supports the billing team at Spectrum in a fast-paced, team-oriented call center environment in Rochester. The position involves answering inbound phone calls to address customer billing inquiries, empathizing with clients to resolve account issues, and collaborating with management on escalations. The role requires high school education, strong communication skills, and the ability to work various shifts including nights and weekends. It appeals to candidates seeking a career with a Fortune 100 company, offering opportunities for professional growth, a supportive culture, and the chance to connect with customers across the country while building long-term careers within the organization.





