Inbound Business Telesales Representative
Not Disclosed•Full-TimeOn-site
location_on311, Hampshire Drive, City of Syracuse, Onondaga County, New York, 13214, United States
About the Role
Curious how your consultative sales skills can drive business growth? At Spectrum, you’ll engage business customers, respond to inbound and outbound leads, and connect them with Voice, Data, and Video solutions designed for their specific needs. Your expertise directly shapes positive customer experiences and supports Spectrum Business’s expansion.
In this role, you will operate within a dynamic call center environment, responding efficiently to inbound sales calls and assisting customers according to established standards. You will present tailored sales proposals, promote additional products to maximize revenue, and educate customers on product features, billing, and usage. By working closely with support teams to resolve issues and assessing service availability, you will play a key part in achieving monthly sales goals through consultative selling.
About the Team
Here, our employees don’t just have jobs; they’re building careers. Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
We’re committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Hiring Process & Application
To apply, please ensure you have the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Culture & Benefits
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Work location
Work model: On-site
311, Hampshire Drive, City of Syracuse, Onondaga County, New York, 13214, United States
City of Syracuse, New York
Key Responsibilities
- check_circleRespond efficiently to inbound sales calls and assist customers according to call handling standards
- check_circlePresent tailored sales proposals and promote additional products and services to maximize revenue
- check_circleMaintain accurate sales and customer records in Spectrum databases
- check_circleWork with support teams to complete sales and resolve customer issues
- check_circleAssess service availability and coordinate construction estimates when required
- check_circleEducate customers on product features, billing and usage
- check_circleAchieve monthly sales goals through consultative selling
Requirements
- verifiedHigh school diploma or equivalent
- verified2+ years of college education, associate's degree, or equivalent combination of education and experience
- verifiedAbility to read, write, speak, and understand English
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
Nice to Have
Associate's degree or higher in Business Administration, Sales, Marketing, Communications or related field. 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses. 2+ years of call center sales experience in business-to-business or telecommunications. Ability to discuss Spectrum's products and competitors' offerings in detail.
Benefits & Perks
check_circleFree and discounted Spectrum services including internet, TV, and mobile
Similar Job Opportunities
Skills, education and keywords
Skills: English, Sales, Customer Service, Call Center, Voice, Data, Video, Business Administration, Marketing, Communications.
Education: High school diploma or equivalent required; Associate's degree or higher preferred in Business Administration, Sales, Marketing, Communications or related field.
Frequently asked questions about Inbound Business Telesales Representative at Spectrum
What does a Inbound Business Telesales Representative at Spectrum do?expand_more
Day-to-day, the Inbound Business Telesales Representative at Spectrum will respond efficiently to inbound sales calls and assist customers according to call handling standards; present tailored sales proposals and promote additional products and services to maximize revenue; maintain accurate sales and customer records in spectrum databases; and work with support teams to complete sales and resolve customer issues.
What are the requirements for this Inbound Business Telesales Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; 2+ years of college education, associate's degree, or equivalent combination of education and experience; Ability to read, write, speak, and understand English; and Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
Where is the Inbound Business Telesales Representative role at Spectrum located?expand_more
Inbound Business Telesales Representative at Spectrum is based in 311, Hampshire Drive, City of Syracuse, Onondaga County, New York, 13214, United States. This is a on-site role.
Is this Inbound Business Telesales Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Inbound Business Telesales Representative role as on-site.
How much experience is required for this Inbound Business Telesales Representative role?expand_more
Inbound Business Telesales Representative at Spectrum typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Inbound Business Telesales Representative role at Spectrum?expand_more
Key skills for Inbound Business Telesales Representative at Spectrum include English; Sales; Customer Service; Call Center; Voice; Data; Video; and Business Administration.
What education is required for Inbound Business Telesales Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required; and Associate's degree or higher preferred in Business Administration, Sales, Marketing, Communications or related field.
What category does the Inbound Business Telesales Representative role belong to?expand_more
Inbound Business Telesales Representative at Spectrum is part of the sales job category on Recrutus.