
The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing platform migration and rollout execution, and overseeing Agile project lifecycles with onshore and offshore teams. The position requires strong stakeholder engagement to align technology capabilities with business goals and drive organizational change. This opportunity appeals to professionals seeking a client-facing role within a disruptive, experience-focused agency that values innovation and creative problem-solving. The role offers the chance to work with cutting-edge technologies like AWS and Genesys while contributing to meaningful brand experiences. Primary residency is required within 90 minutes of an approved office, with travel as needed for client support.





















