Case Manager II (4615)
Not Disclosed•Full-TimeOn-site
location_onFourth Street, Ocean View, Berkeley, Alameda County, California, 94710, United States
About the Role
The Case Manager II is a vital member of the primary care interdisciplinary team at LifeLong, dedicated to serving patients with complex health and social service needs. This role goes beyond traditional clinic settings, extending care into homes, hospitals, supportive housing, encampments, and shelters. As the lead implementer of Enhanced Care Management (ECM), you will conduct outreach, engage patients, and assess psychosocial needs to develop patient-centered care plans.
Your day involves building effective relationships with individuals facing multiple chronic conditions, such as HIV/AIDS, severe diabetes, or homelessness. You will empower patients through health education on harm reduction and disease mitigation, assist them in accessing public benefits and affordable housing, and advocate for their needs within the community. This position requires a flexible approach, often working outside of a traditional health center to meet clients where they are.
Our Mission and Culture
LifeLong is committed to promoting diversity, equity, inclusion, and belonging for both patients and staff. We strive to represent the organization positively in the community while advocating on behalf of underserved populations. Our approach is grounded in harm reduction, recovery, housing first, and age-friendly, patient-centered care. We value team-oriented collaboration and seek individuals who are creative, mature, and committed to continual learning.
Hiring Process and Application
Candidates are encouraged to apply with a focus on their commitment to working with low-income persons from diverse backgrounds in a culturally responsive manner. The selection process evaluates professional judgment, adaptability, and the ability to work independently while maintaining a positive attitude under pressure.
Union Representation
This position is represented by SEIU-UHW. Salaries and benefits are established through a collective bargaining agreement (CBA), and employees must remain in good standing with the union as defined by the agreement.
Work location
Work model: On-site
Fourth Street, Ocean View, Berkeley, Alameda County, California, 94710, United States
Berkeley, California
Key Responsibilities
- check_circleAssess patient strengths and needs using standard intake and screening tools
- check_circleFacilitate referrals for internal and external resources and assist with applications
- check_circleProvide health education on harm reduction and disease risk-mitigation strategies
- check_circleCoordinate care through team meetings and advocate for patient needs
- check_circleProvide case management for patients with complex acute or chronic conditions
- check_circleDocument patient contacts and services in required data systems like EHR and HMIS
- check_circlePromote diversity, equity, inclusion, and belonging within the organization
- check_circleConduct patient outreach and engagement via telephone and in-person visits
- check_circleDevelop patient-centered care plans aligned with patient values and goals
- check_circleAssist with patient crisis intervention and de-escalation techniques
- check_circleManage patient caseloads in accordance with program standards and requirements
- check_circleAssist patients with accessing public benefits, insurance, and affordable housing
Requirements
- verifiedHigh School diploma or GED
- verifiedAt least two (2) years of progressively responsible work or volunteer experience in a community-based health care or social work setting or at least one (1) year of experience as a Case Manager I or equivalent position
- verifiedProficient skills using Microsoft Office applications like Word, Excel, and Outlook
- verifiedAccess to reliable transportation with current license and insurance
- verifiedBachelor's Degree in Social Work, or another Health or Human Services field (preferred)
Nice to Have
Bachelor's Degree in Social Work, or another Health or Human Services field. Work or lived experience in area(s) relevant to the population to be served: e.g. perinatal, homelessness, recovery, criminal justice, elder care, palliative and end-of-life care, or behavioral health.
