
This Senior Team Lead role within Axon's Global Services & Support team focuses on driving technical excellence and operational efficiency for Tier 2 and 3 support operations. The position operates in a player-coach capacity, combining individual contributor duties with the responsibility of guiding peers, managing complex escalations, and mentoring staff without formal people management authority. Key responsibilities include leading day-to-day support execution, improving workflow processes and documentation, and partnering with Engineering and Product teams to resolve systemic issues. The role is appealing due to its alignment with Axon's mission to protect life through safety and justice technology, offering a fast-paced environment where employees can drive real change. The position supports a culture of ownership and continuous growth, with opportunities to work remotely or on-site while contributing to a diverse and inclusive team.





















