Senior Team Lead, Technical Support Engineering

Join Axon and be a Force for Good

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Senior Team Lead, Technical Support Tier (2/3), you will serve as a high-performing individual contributor and day-to-day operational leader within Global Services & Support. Operating in a player/coach capacity, you will guide Technical Support execution, mentor peers, coordinate escalations, improve support quality, and help ensure consistent customer outcomes across your assigned product area, service pillar, region, or customer segment.

This role does not carry formal people management responsibilities. Instead, you will influence by setting the standard for technical excellence, customer empathy, ownership, process discipline, and cross-functional partnership. You will work closely with the Technical Support Manager to translate team priorities into execution, identify gaps in workflows or knowledge, and provide input that supports team performance, onboarding, training, and continuous improvement.

Success in This Role

Success in this role looks like consistent, visible, and aligned support execution across the team. Support specialists will receive timely guidance, coaching, and escalation support without confusion around ownership. Customer issues will be resolved with greater quality, urgency, and professionalism. Ticket hygiene, documentation quality, handoffs, and escalation readiness will improve over time.

You will be recognized as a role model, trusted peer mentor, and Axon ambassador who sets the bar for performance and ownership. You will consistently engage with the Manager on insights into operational health, team needs, and customer-impacting risks.

Join Our Mission

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employer

Axon is an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances — and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only.

Important Notes

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Some roles may also require legal eligibility to work in a firearms environment.

Phishing Alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at axon.com. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.