Sales Support Representative
Not Disclosed•Full-TimeHybrid
location_on1845, Palisades Terrace Drive, McVey - South Shore, South Lake Oswego, Lake Oswego, Clackamas County, Oregon, 97034, United States
About the Team
Milestone Systems is a global leader in open-platform video management software, known for innovation, trust, and collaboration. The Sales Support team operates at the intersection of Sales Execution and Customer Success, serving as a core contributor to Milestone's U.S. sales execution engine. Our mission is to deliver a best-in-class renewal experience through proactive communication, accurate execution, and disciplined follow-through, ensuring customers and partners experience Milestone as responsive, reliable, and easy to do business with.
About the Role
The Sales Support Representative is a vital link in sustaining long-term customer relationships and driving Milestone's growth and retention strategy. This role focuses on renewal execution and lifecycle continuity, ensuring that customers using Milestone's Care offerings experience a smooth, reliable renewal journey.
You will manage a high-volume portfolio of renewals and related support offerings, acting as a consistent, reliable point of contact for customers and partners. Your day-to-day involves generating accurate quotes, monitoring renewal stages to identify risks, and engaging partners ahead of renewal dates. By maintaining clear communication and dependable follow-through, you will strengthen partner trust and contribute directly to the company's success.
This position is based in our beautiful Lake Oswego, OR office. It is a hybrid role requiring three days in the office per week. You will work hours aligned with the primary business hours of your assigned sales territory to ensure real-time support for customers and internal teams.
Hiring Process
We are continuously reviewing candidates for this role, and the position will remain open until a suitable candidate is found. If you are excited about this opportunity, we encourage you to apply as soon as possible.
- Apply: Submit your application via our website at www.milestonesys.com.
- Review: Our Talent Partner will review your qualifications.
- Interview: Selected candidates will be invited to discuss the role and our compensation philosophy.
Equal Opportunity & Culture
Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We consider qualified applicants regardless of background.
Please note that all employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel.
Work location
Work model: Hybrid
1845, Palisades Terrace Drive, McVey - South Shore, South Lake Oswego, Lake Oswego, Clackamas County, Oregon, 97034, United States
Lake Oswego, Oregon
Key Responsibilities
- check_circleManage high-volume portfolio of Milestone Care renewals and related support offerings
- check_circleProactively engage customers and partners ahead of renewal dates to ensure timely execution
- check_circleGenerate accurate, complete quotes to support efficient partner and customer decision-making
- check_circleMonitor renewal stages, identify risk signals, and escalate concerns to the Sales Support Lifecycle Manager
- check_circleIdentify upsell or expansion opportunities during renewal conversations and route them to field teams
- check_circleServe as a consistent point of contact for customers and partners regarding renewals, pricing, and Care program details
- check_circleMaintain accurate Salesforce records for renewals, quotes, activities, and customer interactions
- check_circleEnsure renewal forecasts and pipeline data reflect current execution status
Requirements
- verified1–3 years of experience in inside sales, renewals, customer success, or sales support roles
- verifiedProficiency in Salesforce CRM
- verifiedBackground check required
Nice to Have
Exposure to SaaS, physical security, or enterprise technology environments. Experience working within a channel-led or two-tier sales model. Familiarity with renewal processes, quoting, or subscription-based offerings. Experience with Excel, Outlook, and Teams.
Benefits & Perks
check_circleMedical and dental benefitscheck_circle401k with 6% Safe Harbor employer matchcheck_circlePaid parental leavecheck_circle20 days vacation, 10 days paid sick time, and 12 company holidaysFully paid Short Term disability policy
Similar Job Opportunities
Frequently asked questions about Sales Support Representative at Milestone Systems
What does a Sales Support Representative at Milestone Systems do?expand_more
In this Sales Support Representative at Milestone Systems role, you will manage high-volume portfolio of milestone care renewals and related support offerings; proactively engage customers and partners ahead of renewal dates to ensure timely execution; generate accurate, complete quotes to support efficient partner and customer decision-making; and monitor renewal stages, identify risk signals, and escalate concerns to the sales support lifecycle manager.
What are the requirements for this Sales Support Representative role?expand_more
To qualify for the Sales Support Representative at Milestone Systems position, applicants should have: 1–3 years of experience in inside sales, renewals, customer success, or sales support roles; Proficiency in Salesforce CRM; and Background check required.
Where is the Sales Support Representative role at Milestone Systems located?expand_more
Sales Support Representative at Milestone Systems is based in 1845, Palisades Terrace Drive, McVey - South Shore, South Lake Oswego, Lake Oswego, Clackamas County, Oregon, 97034, United States. This is a hybrid role.
Is this Sales Support Representative job remote, hybrid, or on-site?expand_more
Milestone Systems has listed this Sales Support Representative role as hybrid.
How much experience is required for this Sales Support Representative role?expand_more
Sales Support Representative at Milestone Systems typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Sales Support Representative role at Milestone Systems?expand_more
Key skills for Sales Support Representative at Milestone Systems include Salesforce; Excel; Outlook; and Teams.
What category does the Sales Support Representative role belong to?expand_more
Sales Support Representative at Milestone Systems is part of the sales job category on Recrutus.