
The Customer Experience Representative I role supports the client services team at Farm Bureau Financial Services within an in-office environment located in Manhattan, West Des Moines, Lincoln, or Gilbert. Key responsibilities include delivering first-call resolution for billing assistance, policy services, and system support while maintaining professional relationships with agents and customers. The position requires strong communication skills, basic insurance knowledge, and the ability to work independently during scheduled shifts that include a weekend rotation. This opportunity appeals to candidates seeking a supportive culture that values integrity and teamwork, offering extensive professional development, a wellness facility, and comprehensive benefits including health coverage and retirement matching.



















