
This entry-level Customer Care Representative role is based in Latham, New York, and focuses on supporting members with insurance benefits, provider contracts, and claims inquiries. The position involves responding to customer questions via phone and email, analyzing issues to provide solutions, and maintaining accurate records within internal databases. The role is primarily virtual to offer flexibility and autonomy, though it requires attendance for the first two days of in-person training and occasional onsite presence thereafter. The position appeals to candidates seeking a stable career within a Fortune 25 healthcare company that values personal growth, a collaborative culture, and comprehensive benefits. The environment is fast-paced, requiring strong multitasking abilities and effective communication skills to resolve routine and complex customer issues efficiently.




















