Customer Care Representative I
Not Disclosed•Full-TimeHybrid
location_onLear Jet Lane, Town of Colonie, Albany County, New York, 12110, United States
Elevance Health is a Fortune 25 company with a longstanding history in the healthcare industry, dedicated to improving lives and communities by making healthcare simpler. We are looking for leaders at all levels who are passionate about making an impact on our members and the communities we serve. Our culture is designed to advance our strategy while fostering personal and professional growth for our associates. Our values and behaviors drive our shared success for consumers, associates, and communities alike.
As a Customer Care Representative I, you will be the voice of Elevance Health, responding to internal and external customer questions regarding insurance benefits, provider contracts, eligibility, and claims. This role is designed to provide maximum flexibility and autonomy, enabling you to work virtually full-time with the exception of required in-person training sessions. This hybrid approach supports work-life integration while ensuring essential face-to-face onboarding and skill development.
In this position, you will analyze problems, provide solutions, and utilize computerized systems to track information and troubleshoot issues. You will handle a fast-paced environment, managing multiple tasks such as calls, texts, and electronic queues simultaneously. Success in this role requires strong verbal and written communication skills, empathy, and the ability to resolve caller issues completely while maintaining focus during extended periods of activity.
This role is based in Latham, NY. While the position is primarily virtual, candidates must reside within a reasonable commuting distance of the posting location to attend required in-person training. The role operates on a hybrid workforce strategy; unless specified as primarily virtual, associates are generally required to work onsite at least once per week. Specific onsite expectations will be discussed during the hiring process.
Training Requirements: This position requires on-site attendance for the first 2 days of training, with the remainder of the 12-week program conducted virtually. Full attendance (100%) is mandatory during the entire training period. The anticipated start date is June 29, 2026.
Hours:
Candidates must pass the appropriate pre-employment test battery to proceed. Elevance Health requires all new candidates in patient/member-facing roles to be vaccinated against COVID-19 and Influenza; offers may be rescinded if an acceptable explanation for non-vaccination is not provided. We follow all relevant federal, state, and local laws regarding hiring practices.
If you require accommodation to participate in the job application process, please contact elevancehealthjobssupport@elevancehealth.com for assistance.
Elevance Health is an Equal Employment Opportunity employer. We consider qualified applicants without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable laws. We are committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws.
Work model: Hybrid
Lear Jet Lane, Town of Colonie, Albany County, New York, 12110, United States
Town of Colonie, New York
Computer skills experience. Call center experience.
Skills: Computer Skills, Call Center Experience.
Education: HS diploma or equivalent required, or combination of education and experience providing equivalent background.
