Customer Support Specialist

About the Team

Aristocrat Interactive is the regulated online Real Money Gaming (RMG) business of Aristocrat Leisure Limited. Formed in 2024 through the convergence of Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay, the company is an industry leader in content and technology solutions for iLottery, iGaming, and Online Sports Betting.

Aristocrat Leisure Limited is a global gaming content creation company headquartered in Sydney, Australia. With a team of over 8,500 people, the company is united by a mission to bring joy to life through the power of play, entertaining millions of players worldwide every day across land-based, social casino, and online real money platforms.

About the Role

As a Customer Service Agent, you will play a key role in supporting our players and ensuring they have a seamless gaming experience. You will be part of a top-tier team dedicated to providing outstanding service and crafting a positive impact within the gaming industry.

In this role, you will serve as the primary point of contact for players, handling inbound calls, real-time chats, and emails while also making outgoing calls. You will troubleshoot technical issues related to computer, tablet, and cell phone applications, process inquiries about accounts and services, and communicate special marketing offers to VIP customers. The position requires maintaining high standards of confidentiality while working towards set goals of 70 contacts daily and adhering to strict service level agreements.

Hiring Process & Application

This position is subject to mandatory background screening and regulatory approvals. As Aristocrat operates in a highly regulated environment with licenses in over 340 gaming jurisdictions worldwide, successful candidates will be required to provide disclosure of relevant personal and background information to government agencies and regulatory bodies as a condition of employment. This may include criminal background checks, fingerprinting, and obtaining necessary licenses.

Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.

Our Culture & Values

Our team is united by core values that drive our work: All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen. We strive to create a dynamic environment where employees can thrive while maintaining high customer service standards.

Equal Opportunity Employer

Aristocrat is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background.