Jobs at ServiceNow

The Workplace Experience Agent role supports the global law firm Latham & Watkins within its San Diego office, serving as a frontline liaison for personnel and guests. Key responsibilities include managing client support requests through ServiceNow, ensuring workspaces and technology are fully functional, and acting as an on-site project manager to coordinate cross-departmental efforts. The position emphasizes creating seamless, customized experiences while maintaining strict confidentiality. This opportunity appeals to candidates seeking a welcoming environment with strong professional development programs, comprehensive health and wellness benefits, and a culture rooted in respect and collaboration. The role requires a minimum of three years of workplace experience and offers a structured path for growth within a top-ranked firm.

This 12-month contract role serves as a Vulnerability Remediation Support Analyst Lead within BCforward's IT consulting team, supporting Fortune 500 and government clients in Charlotte, NC. The position focuses on leading a specific domain for vulnerability management, driving the transition to ServiceNow, and acting as a subject matter expert for patching processes. Key responsibilities include coordinating with engineering and security teams to resolve vulnerabilities, managing stakeholder relationships, and identifying automation opportunities to improve remediation workflows. The role appeals to candidates seeking exposure to cutting-edge security technologies and a supportive, inclusive culture that values innovation. It offers opportunities for professional growth with global clients and requires strong analytical and project management skills in a fast-paced environment.

This 12-month onsite contract role in Charlotte, North Carolina, involves leading a domain within a new Vulnerability Remediation Engineer team. The position focuses on providing strategic leadership for vulnerability management and patching while serving as a primary liaison between application teams and operations. Key responsibilities include preparing the enterprise for a ServiceNow transition, acting as a subject matter expert on remediation processes, and identifying automation opportunities to improve security workflows. The role appeals to candidates with extensive experience in vulnerability management and ServiceNow who thrive in fast-paced, collaborative environments. It offers the chance to influence change across technology stakeholders and drive process improvements within a global IT services company that values innovation and continuous professional development.

The Software Technical Support Specialist role provides remote assistance for software applications and systems within a fully distributed team. Key responsibilities include diagnosing and troubleshooting user issues via phone or chat, documenting resolutions, and collaborating with engineering teams to improve product performance. The position appeals to candidates seeking a flexible work environment with opportunities for professional growth through certification reimbursement and wellness programs. The role requires strong communication skills to explain technical concepts to non-technical users while maintaining high service standards in a U.S.-based remote setting.

This senior-level Data Center Technician role provides operational support for SEC infrastructure across multiple sites including headquarters and regional facilities. The position leads daily data center activities such as managing hardware moves, adds, and changes, coordinating power and cabling, and maintaining accurate inventory and capacity records. Key responsibilities include generating detailed reporting on space and power utilization, updating configuration management databases, and collaborating with architecture teams to execute system change requests. The role appeals to experienced professionals seeking to work on critical government infrastructure with a culture that values innovation and rapid execution. The work arrangement combines on-site presence at the SEC headquarters in Washington, DC with telework options, while requiring readiness for 24x7x365 emergency response scenarios.

This full-time Field Computer Specialist role supports the Naval Criminal Investigative Service (NCIS) at GDIT, focusing on IT infrastructure and operations within the Norfolk, Virginia area. The position involves implementing STIG releases, managing vulnerability reports, performing software upgrades, and troubleshooting operating systems and virtual environments. Key responsibilities also include creating automation scripts, documenting procedures, and coordinating with leadership to maintain mission-critical systems. The role appeals to candidates seeking meaningful work with a direct impact on national security, offering a collaborative culture that values innovation and military-friendly support. While the position requires onsite presence with 25 to 50 percent local travel, it provides opportunities for professional growth through internal mobility and career development tools.

This full-time Solutions Architect role focuses on designing and governing enterprise-grade application architectures for a forward-thinking software development company. The position is 100% remote within the Continental United States and involves defining end-to-end solutions across cloud, integration, and data layers while partnering with business stakeholders to translate strategic goals into scalable designs. Key responsibilities include leading architecture review boards, establishing technology standards, and guiding cloud migration initiatives to reduce technical debt. The opportunity is appealing due to the direct W2 employment model with no third-party involvement, offering a stable long-term engagement with significant career growth potential in a collaborative culture that values innovation and diversity.

This full-time SharePoint Consultant role is based onsite in Columbus, Ohio, and focuses on designing and maintaining robust SharePoint solutions within the Power Platform ecosystem. The position requires 4–7 years of experience with both SharePoint Online and On-Premises environments. Key responsibilities include building and optimizing workflows using Power Automate, developing custom applications with Power Apps, and leading complex SharePoint migration initiatives using tools like ShareGate. The role also involves collaborating with cross-functional teams to gather requirements and providing ongoing technical support. This opportunity appeals to candidates seeking to work on scalable enterprise solutions with a focus on modernizing legacy systems while integrating with platforms like ServiceNow.

This Senior Program Manager role leads a cross-functional transformation initiative to improve costing accuracy for North American Engineer-to-Order operations. The position focuses on establishing governance models and analytics frameworks to eliminate master data issues within SAP S/4HANA environments. Key responsibilities include managing program intake and prioritization, coordinating root cause analysis with subject matter experts, and driving change management across multiple manufacturing facilities. The role offers the opportunity to shape sustainable data quality standards and influence executive decision-making within a global organization. While the position requires approximately 25% travel for plant engagement, it supports a culture of sustainability and inclusion where employees can contribute to turning ambitious goals into actionable results.

The Senior Program Manager – Master Data role leads a cross-functional transformation initiative to improve costing accuracy for Engineer-to-Order operations across North America. The position focuses on establishing governance models and analytics frameworks within SAP S/4HANA to eliminate data issues and ensure sustainable quality. Key responsibilities include managing program intake and prioritization, coordinating root cause analysis with subject matter experts, and driving change management to standardize processes across multiple manufacturing facilities. This opportunity appeals to professionals seeking to influence high-level digital transformation within a global, sustainability-focused organization. The role offers a collaborative culture that values inclusion and mastery, with a work arrangement that includes approximately 25% travel for plant engagement and stakeholder alignment.

This Senior Program Manager role focuses on improving quote-time costing accuracy for North American Engineer-to-Order operations within a global manufacturing organization. The position leads a cross-functional transformation program to identify and eliminate master data issues in SAP S/4HANA, establishing a sustainable governance model and analytics framework. Key responsibilities include managing program intake and prioritization, coordinating root cause analysis across engineering and operations teams, and driving change management to ensure adoption of new data standards. The role appeals to candidates seeking to influence high-level business outcomes through data quality improvements while working with diverse stakeholders across multiple facilities. The position requires approximately 25% travel within North America and offers a collaborative culture centered on sustainability and operational excellence.

This senior engineering role focuses on managing and enhancing the organization's privileged access management infrastructure using Delinea Secret Server and related platforms. The position involves installing and configuring PAM components, integrating diverse IT systems such as databases and ServiceNow with the PAM vault, and overseeing the secure lifecycle of privileged credentials. Key responsibilities include troubleshooting system issues, managing firewall requests, and providing on-call support to ensure operational reliability. The role appeals to candidates seeking a position within an inclusive culture that values individual contributions and offers flexible work arrangements with options to work from home or near company hubs. The team collaborates across security and infrastructure functions to maintain compliance and optimize system performance.

This Vice President-level engineering role focuses on leading privileged access management initiatives using Delinea Secret Server and related platforms within a large financial technology organization. The position involves installing and maintaining PAM infrastructure, integrating diverse IT systems like databases and ServiceNow, and managing secure credential lifecycles. Key responsibilities include providing technical leadership to engineering teams, driving strategic roadmap planning, and implementing automation to enhance operational maturity and security compliance. The role appeals to candidates seeking a position with significant influence over security architecture and a collaborative environment that values mentorship and continuous improvement. The work arrangement offers flexibility with a hybrid model, requiring occasional travel and regular attendance at a designated hub for team engagement.

This fully remote Project Manager role supports the Air National Guard's IT Infrastructure Modernization initiative within the Government Technical Manager framework. The position involves creating integrated project plans, managing multidisciplinary teams, and overseeing vendor deliverables to ensure milestones and budgets are met. Key responsibilities include leading projects through design and implementation, monitoring progress, and resolving complex issues to maintain quality standards. The role offers the opportunity to work in a fast-paced environment with a focus on professional growth and domain expertise development. While primarily remote, the position requires occasional travel to Andrews AFB, MD. Candidates must hold a Secret clearance and possess experience with Agile methodologies and project management tools.

This fully remote Business Analyst and Scrum Master role supports the EPA Office of Information Technology within a government contract environment. The position focuses on low-code application development using Microsoft PowerApps and SharePoint, involving the sunset of legacy systems. Key responsibilities include gathering stakeholder requirements, translating them into user stories, and managing the product backlog. The role also entails facilitating Agile ceremonies such as sprint planning and retrospectives, while overseeing team velocity and conflict resolution. This opportunity appeals to professionals seeking to work with modern low-code platforms in a collaborative, fast-paced setting. The position requires US citizenship for a Public Trust clearance and offers the flexibility of remote work from anywhere in the United States.

The Building Engineer role involves full responsibility for managing facility services within mission-critical environments, serving as the primary point of contact for daily operations. Key duties include overseeing HVAC, mechanical, and electrical infrastructure, leading a team of technicians and contractors, and ensuring 100% operational availability through preventive maintenance and emergency response management. The position also requires managing budgets, maintaining accurate documentation, and enforcing safety and compliance protocols. This opportunity appeals to candidates seeking a leadership role focused on operational excellence and continuous improvement within a collaborative culture. The role offers the chance to drive staff development and ensure high-quality execution in a high-stakes setting.

This senior role within the Delivery Acceleration team focuses on designing and optimizing AI-powered autonomous solutions to transform ServiceNow implementation delivery. The position involves architecting AI agents that automate configuration generation, create implementation artifacts, and accelerate deployment timelines from weeks to hours. Key responsibilities include developing sophisticated prompt engineering strategies, integrating AI outputs with professional services workflows, and establishing quality metrics to ensure production-ready results. The role appeals to candidates seeking to bridge technical AI expertise with business acumen in a fast-paced environment. It offers the opportunity to drive significant efficiency and margin improvements while collaborating with global teams across AMS, EMEA, and APAC+JPN in a sprint-based agile culture.

The Sr. Delivery Acceleration AI Architect role focuses on designing and optimizing AI-powered autonomous solutions within the ServiceNow Expert Services Delivery Acceleration team. Key responsibilities include architecting AI agent workflows to automate ServiceNow configurations and implementation artifacts, leading prompt engineering efforts to ensure high-quality LLM outputs, and integrating these tools with professional services go-to-market and delivery systems. The position appeals to candidates seeking to transform manual delivery processes into rapid, AI-driven operations while working in a fast-paced, global environment. The role offers the opportunity to bridge technical AI expertise with business strategy, collaborating across AMS, EMEA, and APAC regions to drive measurable improvements in delivery speed and quality.

The Sr. Delivery Acceleration AI Architect role focuses on designing and developing autonomous AI agents to transform ServiceNow implementation delivery. Key responsibilities include architecting AI workflows that generate configurations and implementation artifacts, leading prompt engineering efforts to ensure high-quality outputs, and integrating these solutions with professional services go-to-market and delivery systems. The position appeals to candidates seeking to bridge technical AI expertise with business strategy in a fast-paced environment. The role offers the opportunity to significantly impact delivery speed and quality while collaborating with global teams across AMS, EMEA, and APAC+JPN in a sprint-based agile culture.

The Sr. Delivery Acceleration AI Architect role focuses on designing and developing autonomous AI agents to transform ServiceNow implementation delivery. Key responsibilities include architecting AI workflows that generate configurations and implementation artifacts, leading prompt engineering efforts to optimize large language model outputs, and integrating these solutions with professional services go-to-market and delivery systems. The position appeals to candidates seeking to bridge technical AI expertise with business strategy in a fast-paced environment. The role offers the opportunity to significantly impact delivery speed and quality while collaborating with global teams across AMS, EMEA, and APAC+JPN in a sprint-based agile culture.

This IT Software Engineering role serves as a backfill within the Trading & Supply IT organization, supporting the Crude North America portfolio. The position involves hands-on development and production support for Endur and Oil Data Warehouse systems within an Agile Product Delivery Team. Key responsibilities include developing and maintaining Endur-based applications, resolving L2/L3 production issues, creating technical designs, and managing defect fixes alongside business stakeholders. The role appeals to experienced engineers seeking to work in a fast-paced energy trading environment with a focus on technical ownership and end-to-end delivery. The position requires strong expertise in Java, PL/SQL, and Endur development, offering the opportunity to contribute to critical financial systems while collaborating across IT and business units.

This hybrid Systems Administrator role supports core applications across multiple US government sites including Boyers, Fort Meade, and Quantico. The position involves administering Linux and Windows environments, monitoring system resources, validating deployments, and resolving production issues using ServiceNow. Key responsibilities include maintaining network security, automating tasks with scripts, and documenting standard operating procedures. The role appeals to candidates seeking a collaborative environment with opportunities to work on critical government systems. Success requires an active Top Secret clearance, Security+ certification, and flexibility to work third-shift hours and periodic onsite visits.