
This Senior Operations Engineer role at Lumen focuses on enhancing network reliability and customer satisfaction within the AI-driven Managed Services division. The position involves designing and implementing automation solutions to streamline network operations, embedding AI capabilities into NOC workflows, and providing high-level engineering support for complex routing and switching environments. Key responsibilities include troubleshooting network outages, maintaining monitoring tools, and mentoring junior engineers while acting as a liaison between internal teams and vendors. The role appeals to candidates seeking a collaborative culture built on trust and transparency, offering opportunities to lead technical initiatives and make a lasting impact on the future of connectivity. The position is remote and requires availability for rotating off-hours support during outages.













