
This Client Solutions Retention Representative role at Cox Business focuses on maintaining relationships with small-to-medium business clients within the technology and communications sector. Key responsibilities include resolving billing and service issues, conducting outbound calls to secure contract renewals, and identifying upsell opportunities to drive revenue. The position requires negotiating terms and collaborating with sales support to ensure customer satisfaction. The role appeals to candidates seeking a pro-sales culture that values empathy and problem-solving, offering a hybrid work arrangement with three days of in-office collaboration. Employees benefit from a supportive team environment, comprehensive healthcare, retirement matching, and significant opportunities for professional development and career advancement.















