Client Solutions Retention Representative
Not Disclosed•Full-TimeHybrid
location_onFrank Elementary School, 8409, South Avenida Del Yaqui, Guadalupe, Maricopa County, Arizona, 85283, United States
About Cox Business
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We believe that great relationships don't just happen—they are built with trust, authenticity, and a spark of curiosity.
About the Role
We are looking for a Client Solutions Retention Representative who loves connecting with people and making an impact. This role is your chance to build relationships, create lasting solutions, and help businesses succeed while driving revenue and advancing your own career.
As the hero for our small-to-medium business customers, your mission is to keep them happy, loyal, and thriving. You will reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities that truly meet customer needs. Your day will involve answering disconnect and billing calls, making outbound calls to inform customers about referral programs and new products, and reaching out to those nearing contract expiration to secure renewals. You will negotiate pricing and terms, troubleshoot service issues, and work with sales support to find the best solutions for installation or service challenges.
Our Culture
We are on the hunt for an empathetic listener with a knack for solving problems. We foster a pro-sales culture that honors what salespeople contribute to our success. You will join a true team environment that values collaboration, with opportunities for real-life interaction in the office.
Equal Opportunity Employer
Cox is an Equal Opportunity Employer, including disability/vets. We consider qualified applicants regardless of background.
Work location
Work model: Hybrid
Frank Elementary School, 8409, South Avenida Del Yaqui, Guadalupe, Maricopa County, Arizona, 85283, United States
Guadalupe, Arizona
Key Responsibilities
- check_circleAnswer customer disconnect calls and resolve issues with creative solutions
Similar Job Opportunities
Skills, education and keywords
Skills: B2B Sales, Revenue Generation, Customer Retention.
Education: High school diploma/GED with 3 years experience; Associate's degree in a related field; Bachelor's degree in a related field.
Frequently asked questions about Client Solutions Retention Representative at Cox Communications
What does a Client Solutions Retention Representative at Cox Communications do?expand_more
A Client Solutions Retention Representative at Cox Communications is responsible for the following: Answer customer disconnect calls and resolve issues with creative solutions; Reach out to customers nearing contract expiration to secure renewals; Troubleshoot and resolve service, pricing, or technical issues; and Make outbound calls to inform customers about referral programs and new products.
What are the requirements for this Client Solutions Retention Representative role?expand_more
To qualify for the Client Solutions Retention Representative at Cox Communications position, applicants should have: 5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field; Proficiency with computers and common business software; Associate degree or technical certification in related discipline (preferred); B2B sales experience with proven track record of meeting quotas (preferred); Background in revenue generation or customer retention roles (preferred); and Experience in communications industry or with major communications equipment vendor (preferred).