Client Solutions Retention Representative (Cox Business)
Not Disclosed•Full-TimeHybrid
location_onMidwestern University, 19555, North 59th Avenue, Glendale, Maricopa County, Arizona, 85308, United States
About Cox Business
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We believe that great relationships don't just happen—they are built with trust, authenticity, and a spark of curiosity.
About the Role
We are looking for a Client Solutions Retention Representative who loves connecting with people and making an impact. This role is your chance to build relationships, create lasting solutions, and help businesses succeed while driving revenue and advancing your own career.
As the hero who keeps our small-to-medium business customers happy, loyal, and thriving, your mission is to reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities that truly meet customer needs. You will be the point of contact for resolving issues, assisting with billing inquiries, and ensuring customers feel heard and supported. Whether you are answering disconnect calls, negotiating pricing and terms, or reaching out to customers nearing contract expiration, you will play a vital role in securing renewals and identifying opportunities to upgrade services.
Our Culture
We foster a pro-sales culture that honors what salespeople contribute to our success. We are a true team environment that values collaboration, offering three days of real-life time in the office to work alongside colleagues. We are invested in your success and provide a supportive atmosphere where you can grow professionally.
Hiring Process
Your next big opportunity starts here. Apply to Cox today to begin the journey.
Equal Opportunity Employer
Cox is an Equal Opportunity Employer, including disability/vets. We consider qualified applicants regardless of background.
Work location
Work model: Hybrid
Midwestern University, 19555, North 59th Avenue, Glendale, Maricopa County, Arizona, 85308, United States
Glendale, Arizona
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: B2B Sales, Revenue Generation, Customer Retention.
Education: High school diploma/GED with 3 years experience; Associate's degree in a related field; Bachelor's degree in a related field.
Frequently asked questions about Client Solutions Retention Representative (Cox Business) at Cox Communications
What does a Client Solutions Retention Representative (Cox Business) at Cox Communications do?expand_more
A Client Solutions Retention Representative (Cox Business) at Cox Communications is responsible for the following: Answer customer disconnect calls and resolve issues with creative solutions; Reach out to customers nearing contract expiration to secure renewals; Troubleshoot and resolve service, pricing, or technical issues; and Make outbound calls to inform customers about referral programs and new products.
What are the requirements for this Client Solutions Retention Representative (Cox Business) role?expand_more
Cox Communications is looking for candidates who meet the following requirements: 5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field; Proficiency with computers and common business software; Associate degree or technical certification in related discipline (preferred); B2B sales experience with proven track record of meeting quotas (preferred); Background in revenue generation or customer retention roles (preferred); and Experience in communications industry or with major communications equipment vendor (preferred).