Director of Customer Success — San Francisco, CA at

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

About the Role

We seek an exceptional, passionate Director of Customer Success to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.

Our Values

Our culture is built on five core pillars:

Collaborative Humans: Prioritizing collective intelligence.
Fearless Innovators: Turning obstacles into growth opportunities.
Persistent Passionate Developers: Thriving on complex, long-term challenges.
Impact-Driven Creators: Crafting intuitive tools for developers.
Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world.

What We Offer

Join us to work on cutting-edge technology with real-world impact in a collaborative and innovative environment. We provide competitive salary, equity, benefits, and professional development opportunities.

Equal Opportunity

CodeRabbit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work location

Work model: On-site

First Drive West, San Francisco, California, 94129, United States

San Francisco, California

Key Responsibilities

check_circleOversee the customer journey from onboarding to production scaling
check_circleBuild strong relationships and understand customer business objectives
check_circleCreate playbooks and knowledge bases for the organization
check_circleOwn a book of business including renewals and expansion opportunities
check_circleEducate customers on best product usage to maximize value
check_circleChampion customer needs internally to influence the product roadmap
check_circleDevelop and present periodic reviews to customer leadership
check_circleOwn forecasting for renewals, expansion, and churn risk
check_circleHire and develop a Customer Success Management team
check_circleManage customer-facing communications to ensure professional messaging

Requirements

verified10+ years experience in customer success or account management
verified5+ years in a leadership role
verifiedBusiness fluency in spoken and written English
verifiedAbility to travel about 25% of the time

Nice to Have

Experience with code review processes and tools. Familiarity with AI, software developer, and open source technologies. Experience with GTM at early-stage, high-growth, VC-backed startups. Familiarity with Git providers (e.g., GitHub, Bitbucket, GitLab, Azure DevOps). Experience with major cloud providers and cloud-native technologies. Familiarity with observability, RCA, and debugging practices.

Company

CodeRabbit

Industry

Software Development

Headquarters

San Francisco, California

Open Roles

Cut Code Review Time & Bugs in Half. Instantly.

CodeRabbit operates within the software development industry and is headquartered in San Francisco, California. The company provides an AI-driven platform designed to transform code review processes by delivering context-aware, human-like feedback. This technology aims to enhance code quality while reducing the time and effort traditionally required for thorough manual reviews, allowing engineering teams to accelerate their software delivery cycles. The platform has gained adoption among over a thousand organizations, including notable clients such as The Economist, Life360, ConsumerAffairs, and Hasura. These entities utilize CodeRabbit to streamline their code review workflows and improve overall development efficiency. Security and data privacy are central to the company's operations. CodeRabbit maintains SOC 2 Type 2 certification and complies with GDPR regulations. The service explicitly does not train on customer proprietary code, ensuring that sensitive intellectual property remains secure and private throughout the review process.

Frequently asked questions about Director of Customer Success, Americas at CodeRabbit

What does a Director of Customer Success, Americas at CodeRabbit do?expand_more

In this Director of Customer Success, Americas at CodeRabbit role, you will oversee the customer journey from onboarding to production scaling; build strong relationships and understand customer business objectives; create playbooks and knowledge bases for the organization; and own a book of business including renewals and expansion opportunities.

What are the requirements for this Director of Customer Success, Americas role?expand_more

CodeRabbit is looking for candidates who meet the following requirements: 10+ years experience in customer success or account management; 5+ years in a leadership role; Business fluency in spoken and written English; and Ability to travel about 25% of the time.

Where is the Director of Customer Success, Americas role at CodeRabbit located?expand_more

Director of Customer Success, Americas at CodeRabbit is based in First Drive West, San Francisco, California, 94129, United States. This is a on-site role.

Is this Director of Customer Success, Americas job remote, hybrid, or on-site?expand_more

CodeRabbit has listed this Director of Customer Success, Americas role as on-site.

How much experience is required for this Director of Customer Success, Americas role?expand_more

Director of Customer Success, Americas at CodeRabbit typically requires 10+ years of relevant experience at the executive level.

What skills do you need for the Director of Customer Success, Americas role at CodeRabbit?expand_more

Key skills for Director of Customer Success, Americas at CodeRabbit include Meddpicc; Spiced; Command Of Message; Git; Github; Ci/cd; VS Code; and Cursor.

What category does the Director of Customer Success, Americas role belong to?expand_more

Director of Customer Success, Americas at CodeRabbit is part of the it job category on Recrutus.

About CodeRabbit

The platform has gained adoption among over a thousand organizations, including notable clients such as The Economist, Life360, ConsumerAffairs, and Hasura. These entities utilize CodeRabbit to streamline their code review workflows and improve overall development efficiency.

Security and data privacy are central to the company's operations. CodeRabbit maintains SOC 2 Type 2 certification and complies with GDPR regulations. The service explicitly does not train on customer proprietary code, ensuring that sensitive intellectual property remains secure and private throughout the review process.

Browse more roles: All CodeRabbit jobs, it jobs on Recrutus.

Director of Customer Success, Americas

Director of Customer Success, Americas

About CodeRabbit

About the Role

Our Values

What We Offer

Equal Opportunity

Work location

Key Responsibilities

Requirements

Nice to Have

Similar Job Opportunities

Enterprise Account Executive - West

Federal Account Manager

Account Executive Federal, Civilian

Frequently asked questions about Director of Customer Success, Americas at CodeRabbit

About CodeRabbit

Skills Required