Client Solutions Retention Representative (Cox Business)
Not Disclosed•Full-TimeHybrid
location_onPhoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
About Cox Business
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We believe that great relationships don't just happen—they are built with trust, authenticity, and a spark of curiosity.
About the Role
We are looking for a Client Solutions Retention Representative who loves connecting with people and making an impact. This role is your chance to build relationships, create lasting solutions, and help businesses succeed while driving revenue and advancing your own career.
As the representative, you will be the hero who keeps our small-to-medium business customers happy, loyal, and thriving. Your mission is to reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities that truly meet customer needs. You will serve as the primary point of contact for resolving service, pricing, and technical issues, ensuring customers feel heard and supported. Additionally, you will work closely with sales support to find the best solutions for installation or service challenges and provide valuable customer insights to the marketing team to help shape future strategies.
Our Culture
We foster a pro-sales culture that honors what salespeople contribute to our success. We are a true team environment that values collaboration, offering opportunities for real-life interaction in the office. We are invested in your success and strive to provide an exceptional work-life balance with flexible time-off policies and accommodating work schedules.
Hiring Process
Your next big opportunity starts here. If you are ready to work with a team that is as invested in your success as you are, apply to Cox today.
Equal Opportunity Employer
Cox is an Equal Opportunity Employer, including disability and veterans. We consider qualified applicants regardless of background.
Work location
Work model: Hybrid
Phoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
Phoenix, Arizona
Key Responsibilities
- check_circleAnswer customer disconnect calls and resolve issues with creative solutions
- check_circleReach out to customers nearing contract expiration to secure renewals
- check_circleTroubleshoot and resolve service, pricing, or technical issues
- check_circleMake outbound calls to inform customers about referral programs and new products
- check_circleManage sales orders and provide customer insights to the marketing team
- check_circleCollaborate with sales support to resolve installation or service challenges
- check_circleHandle billing inquiries and create a best-in-class customer experience
- check_circleNegotiate pricing, products, promotions, and terms with clients
- check_circleDrive revenue by identifying and exploring upsell opportunities
- check_circleEducate customers on maximizing Cox Business products and services
Requirements
- verified5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field
- verifiedProficiency with computers and common business software
- verifiedAssociate degree or technical certification in related discipline (preferred)
- verifiedB2B sales experience with proven track record of meeting quotas (preferred)
- verifiedBackground in revenue generation or customer retention roles (preferred)
- verifiedExperience in communications industry or with major communications equipment vendor (preferred)
- verifiedAuthorized to work in the United States
Nice to Have
An associate degree or technical certification in a related discipline. B2B sales experience with a proven track record of meeting quotas. Background in revenue generation or customer retention roles. Experience in the communications industry or with a major communications equipment vendor.
Benefits & Perks
check_circleComprehensive healthcare benefits with multiple options for individuals and familiescheck_circleGenerous 401(k) retirement plans with company matchcheck_circleInclusive parental leave policies plus comprehensive fertility coverage and adoption assistancecheck_circleAccess to financial wellness and planning resourcesMinimum of sixteen hours of paid time off every month and seven paid holidays
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Skills, education and keywords
Skills: B2B Sales, Revenue Generation, Customer Retention.
Education: High school diploma/GED with 3 years of experience; Associate's degree in a related field; Bachelor's degree in a related field.
Frequently asked questions about Client Solutions Retention Representative (Cox Business) at Cox Communications
What does a Client Solutions Retention Representative (Cox Business) at Cox Communications do?expand_more
Day-to-day, the Client Solutions Retention Representative (Cox Business) at Cox Communications will answer customer disconnect calls and resolve issues with creative solutions; reach out to customers nearing contract expiration to secure renewals; troubleshoot and resolve service, pricing, or technical issues; and make outbound calls to inform customers about referral programs and new products.
What are the requirements for this Client Solutions Retention Representative (Cox Business) role?expand_more
Cox Communications is looking for candidates who meet the following requirements: 5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field; Proficiency with computers and common business software; Associate degree or technical certification in related discipline (preferred); B2B sales experience with proven track record of meeting quotas (preferred); Background in revenue generation or customer retention roles (preferred); and Experience in communications industry or with major communications equipment vendor (preferred).
Where is the Client Solutions Retention Representative (Cox Business) role at Cox Communications located?expand_more
Client Solutions Retention Representative (Cox Business) at Cox Communications is based in Phoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States. This is a hybrid role.
Is this Client Solutions Retention Representative (Cox Business) job remote, hybrid, or on-site?expand_more
Cox Communications has listed this Client Solutions Retention Representative (Cox Business) role as hybrid.
How much experience is required for this Client Solutions Retention Representative (Cox Business) role?expand_more
Client Solutions Retention Representative (Cox Business) at Cox Communications typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Client Solutions Retention Representative (Cox Business) role at Cox Communications?expand_more
Key skills for Client Solutions Retention Representative (Cox Business) at Cox Communications include B2B Sales; Revenue Generation; and Customer Retention.
What education is required for Client Solutions Retention Representative (Cox Business) at Cox Communications?expand_more
Educational requirements for this role: High school diploma/GED with 3 years of experience; Associate's degree in a related field; and Bachelor's degree in a related field.
What category does the Client Solutions Retention Representative (Cox Business) role belong to?expand_more
Client Solutions Retention Representative (Cox Business) at Cox Communications is part of the sales job category on Recrutus.