Client Solutions Retention Representative

About Cox Business

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We believe that great relationships don't just happen—they are built with trust, authenticity, and a spark of curiosity.

About the Role

We are looking for a Client Solutions Retention Representative who loves connecting with people and making an impact. This role is your chance to build relationships, create lasting solutions, and help businesses succeed while driving revenue and advancing your own career.

As the hero for our small-to-medium business customers, your mission is to keep them happy, loyal, and thriving. You will reduce controllable churn by solving problems, offering tailored incentives, and uncovering upsell opportunities that truly meet customer needs. Whether answering disconnect calls, resolving billing inquiries, or reaching out to customers nearing contract expiration, you will ensure they feel heard and supported. You will work closely with sales support to find the best solutions and provide valuable insights to the marketing team to help shape future strategies.

Our Culture

We are on the hunt for a team member who is an empathetic listener with a knack for solving problems. We foster a pro-sales culture that honors what salespeople contribute to our success. Our team environment is built on collaboration, with opportunities for real-life interaction in the office, and we are as invested in your success as you are in yours.

Hiring Process

Your next big opportunity starts here. Apply to Cox today to begin the journey.

Equal Opportunity Employer

Cox is an Equal Opportunity Employer, including disability/vets. We consider qualified applicants regardless of background.

Work location

Work model: Hybrid

11237, West Elk Avenue, Youngtown, Maricopa County, Arizona, 85363, United States

Youngtown, Arizona

Key Responsibilities

check_circleAnswer customer disconnect calls and resolve issues with creative solutions
check_circleReach out to customers nearing contract expiration to secure renewals
check_circleTroubleshoot and resolve service, pricing, or technical issues
check_circleMake outbound calls to inform customers about referral programs and new products
check_circleManage sales orders and provide customer insights to the marketing team
check_circleCollaborate with sales support to resolve installation or service challenges
check_circleNegotiate pricing, promotions, and terms while performing fee calculations
check_circleHandle billing inquiries and create a best-in-class customer experience
check_circleDrive revenue by identifying and exploring upsell opportunities
check_circleEducate customers on maximizing Cox Business products and services

Requirements

verified5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field
verifiedProficiency with computers and common business software
verifiedAssociate degree or technical certification in related discipline (preferred)
verifiedB2B sales experience with proven track record of meeting quotas (preferred)
verifiedBackground in revenue generation or customer retention roles (preferred)
verifiedExperience in communications industry or with major communications equipment vendor (preferred)
verifiedAuthorized to work in the United States

Nice to Have

An associate degree or technical certification in a related discipline. B2B sales experience with a proven track record of meeting quotas. Background in revenue generation or customer retention roles. Experience in the communications industry or with a major communications equipment vendor.

Benefits & Perks

check_circleComprehensive healthcare benefits with multiple options for individuals and familiescheck_circleGenerous 401(k) retirement plans with company matchcheck_circleInclusive parental leave policies plus comprehensive fertility coverage and adoption assistancecheck_circleAccess to financial wellness and planning resourcesMinimum of sixteen hours of paid time off every month and seven paid holidays

Skills, education and keywords

Skills: B2B Sales, Revenue Generation, Customer Retention, Communications Industry, Business Software.

Education: High school diploma/GED with 3 years experience; Associate's degree in a related field; Bachelor's degree in a related field.

Frequently asked questions about Client Solutions Retention Representative at Cox Communications

What does a Client Solutions Retention Representative at Cox Communications do?expand_more

In this Client Solutions Retention Representative at Cox Communications role, you will answer customer disconnect calls and resolve issues with creative solutions; reach out to customers nearing contract expiration to secure renewals; troubleshoot and resolve service, pricing, or technical issues; and make outbound calls to inform customers about referral programs and new products.

What are the requirements for this Client Solutions Retention Representative role?expand_more

To qualify for the Client Solutions Retention Representative at Cox Communications position, applicants should have: 5+ years relevant experience or high school diploma/GED with 3 years experience or associate/bachelor's degree in related field; Proficiency with computers and common business software; Associate degree or technical certification in related discipline (preferred); B2B sales experience with proven track record of meeting quotas (preferred); Background in revenue generation or customer retention roles (preferred); and Experience in communications industry or with major communications equipment vendor (preferred).

Where is the Client Solutions Retention Representative role at Cox Communications located?expand_more

Client Solutions Retention Representative at Cox Communications is based in 11237, West Elk Avenue, Youngtown, Maricopa County, Arizona, 85363, United States. This is a hybrid role.

Is this Client Solutions Retention Representative job remote, hybrid, or on-site?expand_more

Cox Communications has listed this Client Solutions Retention Representative role as hybrid.

How much experience is required for this Client Solutions Retention Representative role?expand_more

Client Solutions Retention Representative at Cox Communications typically requires 3+ years of relevant experience at the mid level level.

What skills do you need for the Client Solutions Retention Representative role at Cox Communications?expand_more

Key skills for Client Solutions Retention Representative at Cox Communications include B2B Sales; Revenue Generation; Customer Retention; Communications Industry; and Business Software.

What education is required for Client Solutions Retention Representative at Cox Communications?expand_more

Educational requirements for this role: High school diploma/GED with 3 years experience; Associate's degree in a related field; and Bachelor's degree in a related field.

What category does the Client Solutions Retention Representative role belong to?expand_more

Client Solutions Retention Representative at Cox Communications is part of the sales job category on Recrutus.

About Cox Business

About the Role

Our Culture

Hiring Process

Equal Opportunity Employer

Work location

Key Responsibilities

Requirements

Nice to Have

Benefits & Perks

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Skills, education and keywords

Frequently asked questions about Client Solutions Retention Representative at Cox Communications