
This full-time Help Desk Level 1 role at K Group serves as the primary point of contact for resolving technical issues for clients across the United States. The position involves diagnosing hardware and software problems, managing support tickets, and coordinating with internal teams to ensure timely resolutions. Key responsibilities include utilizing remote tools and AI assistants to optimize workflows while communicating complex technical details clearly to non-technical users. The role appeals to candidates seeking a collaborative environment within a family-owned business that values innovation and inclusivity. Employees benefit from a supportive culture featuring team-building activities, comprehensive health coverage paid entirely by the employer, and opportunities for professional growth in a fast-paced setting.



















