Help Desk Level 1
Not Disclosed•Full-TimeOn-site
location_on776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
About the Team
K Group is a locally owned and operated technology service provider established in Grand Rapids, MI, in 1980. As a premier technology provider in West Michigan for over 40 years, we serve clients across the United States with a special focus on our home state. Our expertise spans a wide spectrum of technologies, from Managed IT services to physical security integration.
Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. As a third-generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers and each other. We believe we are better together, whether we are securing client environments, collaborating in our Team Zone arcade, or grabbing lunch at a local BBQ restaurant.
Work location
Work model: On-site
776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States
Grand Rapids, Michigan
Key Responsibilities
- check_circleRespond promptly to customer issues and inquiries via phone, in person, or remote tools
- check_circleDiagnose technical problems and provide effective long-term solutions
- check_circleMonitor progress and follow up on pending tasks to ensure timely resolution
- check_circleOptimize internal processes using AI assistants and data-driven methods
- check_circleProvide exceptional customer service to ensure overall client satisfaction
- check_circleCoordinate tasks across departments to prioritize based on urgency and impact
- check_circleManage support tickets by balancing skills, workload, and customer preferences
Requirements
- verifiedPrevious experience in IT working with RMM tools (ConnectWise RMM preferred)
- verifiedSolid understanding of common hardware and software problems
- verifiedAbility to quickly learn new software
- verifiedComfort using AI productivity tools (e.g., LLMs, automated ticketing workflows)
Nice to Have
Experience with ConnectWise RMM.
Benefits & Perks
check_circlePaid Time Off (PTO)check_circleVolunteer Paid Time Off (VTO)check_circle100% employer paid family health insurance premiumcheck_circle100% employer paid disability insurancecheck_circle100% employer paid dental & vision insurancecheck_circle401k with Safe Harbor contributions from company annuallycheck_circleProfit sharing opportunities
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Frequently asked questions about Help Desk Level 1 at K Group Companies
What does a Help Desk Level 1 at K Group Companies do?expand_more
A Help Desk Level 1 at K Group Companies is responsible for the following: Respond promptly to customer issues and inquiries via phone, in person, or remote tools; Diagnose technical problems and provide effective long-term solutions; Monitor progress and follow up on pending tasks to ensure timely resolution; and Optimize internal processes using AI assistants and data-driven methods.
What are the requirements for this Help Desk Level 1 role?expand_more
To qualify for the Help Desk Level 1 at K Group Companies position, applicants should have: Previous experience in IT working with RMM tools (ConnectWise RMM preferred); Solid understanding of common hardware and software problems; Ability to quickly learn new software; and Comfort using AI productivity tools (e.g., LLMs, automated ticketing workflows).
Where is the Help Desk Level 1 role at K Group Companies located?expand_more
Help Desk Level 1 at K Group Companies is based in 776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States. This is a on-site role.
Is this Help Desk Level 1 job remote, hybrid, or on-site?expand_more
K Group Companies has listed this Help Desk Level 1 role as on-site.
How much experience is required for this Help Desk Level 1 role?expand_more
Candidates for Help Desk Level 1 at K Group Companies should have entry level.
What skills do you need for the Help Desk Level 1 role at K Group Companies?expand_more
Key skills for Help Desk Level 1 at K Group Companies include Connectwise RMM; Automate; Labtech; Ai Assistants; LLMS; Automated Ticketing Workflows; and Advanced Search Tools.
What category does the Help Desk Level 1 role belong to?expand_more
Help Desk Level 1 at K Group Companies is part of the it job category on Recrutus.