
This full-time Customer Support Specialist role is based onsite at Heritage Bank's Burlington Administrative Center within the Banking Call Center. The position involves managing high-volume inbound calls to assist customers with financial requests, account maintenance, and service inquiries while maintaining strict confidentiality. Key responsibilities include resolving customer issues, cross-selling bank products based on client needs, and collaborating with internal departments to ensure accurate and timely support. The role appeals to those seeking a stable career in a supportive environment that values work-life balance, offering a comprehensive benefits package including health insurance, retirement plans, and generous paid time off. The schedule typically covers weekdays with rotating Saturdays, requiring flexibility for training and staffing needs.



















