Patient Financial Services Representative
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Role
We are seeking an experienced Financial Administrative Representative to support emergency room admitting and patient access operations in a fast-paced hospital environment. This role is critical for ensuring accurate patient registration, pre-registration, and insurance verification while delivering excellent customer service during high-volume patient flow.
You will be responsible for securing upfront collections, maintaining accurate patient account information, and ensuring compliance with HIPAA, EMTALA, and hospital policies. A key aspect of this position is the ability to handle sensitive financial discussions only after patients have been medically screened and stabilized, balancing operational efficiency with compassionate care.
Team Context
This position operates within a dynamic healthcare setting where precision and speed are essential. You will communicate effectively with patients, physicians, insurance companies, and internal staff to facilitate smooth admissions and financial processes. The role requires strong analytical and problem-solving abilities to navigate complex billing scenarios involving Medi-Cal, Medicare, COBRA, Covered California, and limited benefit plans.
Hiring Process & Application
Candidates must be available for a mandatory two-week training period (Monday–Friday, 9:00 AM – 6:00 PM) regardless of their selected shift. Successful applicants will be required to obtain Non-Violent Crisis Intervention (NCI) Certification within three months of hire. The role may also require travel to off-site locations as needed.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive workforce.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circlePerform inpatient and outpatient registration and pre-registration
- check_circleVerify insurance eligibility and benefits for patients
- check_circleCollect copayments, deductibles, and coinsurance from patients
- check_circleProcess patient admissions accurately and efficiently
- check_circleScan and upload required patient documentation
- check_circleMaintain compliance with HIPAA, EMTALA, and hospital policies
- check_circleCommunicate effectively with patients, physicians, and insurance companies
- check_circleComplete high volume of registrations while maintaining accuracy and customer service
- check_circleEnsure patients are medically screened before discussing financial liability
Requirements
- verifiedMinimum 2 years of hospital registration, admitting, front office, or medical billing experience
- verifiedHigh school diploma or equivalent
- verifiedTyping speed of 45+ WPM
- verifiedStrong computer proficiency including Microsoft Word and Excel
- verifiedKnowledge of Medi-Cal, Medicare, COBRA, Covered California, limited benefit plans, and uncompensated care programs
- verifiedUnderstanding of IPA processes and EMTALA regulations
- verifiedStrong knowledge of HIPAA compliance
- verifiedMedical terminology knowledge
- verifiedNon-Violent Crisis Intervention (NCI) Certification within 3 months of hire
Nice to Have
Continuing education in Finance, Accounting, or Business Administration. Bilingual abilities.
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Skills, education and keywords
Skills: Hipaa, Emtala, Medi-Cal, Medicare, Cobra, Covered California, Ipa, Medical Terminology, Microsoft Word, Excel.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Financial Services Representative at SynergyDirect LLC
What does a Patient Financial Services Representative at SynergyDirect LLC do?expand_more
Day-to-day, the Patient Financial Services Representative at SynergyDirect LLC will perform inpatient and outpatient registration and pre-registration; verify insurance eligibility and benefits for patients; collect copayments, deductibles, and coinsurance from patients; and process patient admissions accurately and efficiently.
What are the requirements for this Patient Financial Services Representative role?expand_more
To qualify for the Patient Financial Services Representative at SynergyDirect LLC position, applicants should have: Minimum 2 years of hospital registration, admitting, front office, or medical billing experience; High school diploma or equivalent; Typing speed of 45+ WPM; Strong computer proficiency including Microsoft Word and Excel; Knowledge of Medi-Cal, Medicare, COBRA, Covered California, limited benefit plans, and uncompensated care programs; and Understanding of IPA processes and EMTALA regulations.
Where is the Patient Financial Services Representative role at SynergyDirect LLC located?expand_more
Patient Financial Services Representative at SynergyDirect LLC is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Patient Financial Services Representative job remote, hybrid, or on-site?expand_more
SynergyDirect LLC has listed this Patient Financial Services Representative role as on-site.
How much experience is required for this Patient Financial Services Representative role?expand_more
Patient Financial Services Representative at SynergyDirect LLC typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Patient Financial Services Representative role at SynergyDirect LLC?expand_more
Key skills for Patient Financial Services Representative at SynergyDirect LLC include Hipaa; Emtala; Medi-Cal; Medicare; Cobra; Covered California; Ipa; and Medical Terminology.
What education is required for Patient Financial Services Representative at SynergyDirect LLC?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Patient Financial Services Representative role belong to?expand_more
Patient Financial Services Representative at SynergyDirect LLC is part of the healthcare & nursing job category on Recrutus.
About SynergyDirect LLC
SynergyDirect LLC operates as a technical staffing solutions and managed services provider headquartered in San Clemente, California. The firm focuses on delivering high-level service through a foundation of clear communication and transparency. Its core business model connects organizations with a robust network of IT professionals throughout the United States to address immediate staffing requirements. The company supports various engagement types, including contract work, contract-to-hire arrangements, and direct hire placements.
While the organization serves a broad range of verticals within the information technology sector, it maintains specific expertise in digital and infrastructure technology spaces. Beyond traditional recruitment, SynergyDirect LLC offers full-service custom marketing and advertising campaigns tailored to client needs. This approach allows the firm to provide real-time solutions for complex hiring challenges across the industry. The company leverages the experience of its founding team to drive efficiency and effectiveness in matching talent with business opportunities.
Browse more roles: All SynergyDirect LLC jobs, healthcare & nursing jobs on Recrutus.