Representative, Patient Access I 12 Hour-KSMC
Not Disclosed•Full-TimeOn-site
location_onSoutheast Highway 212, Clackamas, Clackamas County, Oregon, 97027, United States
About the Role
The Patient Access Representative I serves as the vital first point of contact within the Kaiser Permanente Health System, welcoming patients into the care delivery setting. This role lays the essential groundwork for both clinical care and financial documentation by ensuring complete and accurate patient admission and registration. As an ambassador for the organization, you will facilitate a patient-friendly experience, guiding patients and families through Kaiser Permanente's facilities and routines with compassion, respect, and understanding.
You will work closely with the financial team (Patient Business Services and payors) and the clinical team (nursing, physicians, and hospital supervisors) to ensure the optimum patient experience, accurate registration, and maximum cash flow. This position acts as a bridge between the patient and the healthcare system, requiring you to navigate complex regulatory environments while maintaining a high level of service in high-volume areas, including Emergency Departments.
The work environment is fast-paced and can be stressful, often requiring you to respond to patients and families with diplomacy and independent judgment. You will operate on the front line, handling varied situations that demand strong organizational skills, prioritization, and the ability to switch tasks frequently while adhering to federal, state, and organizational compliance standards.
Work location
Work model: On-site
Southeast Highway 212, Clackamas, Clackamas County, Oregon, 97027, United States
Oregon
Key Responsibilities
- check_circleRegister patients for medical services and complete comprehensive demographic and insurance interviews
- check_circleSchedule and cancel appointments based on member needs and regional protocols
- check_circleMaintain accurate patient records and perform recovery processes during system downtime
- check_circleAssist patients with facility directions, department referrals, and general hospital policy information
- check_circleEnsure compliance with federal regulations including HIPAA, EMTALA, and Medicare requirements
- check_circleCollect point-of-service cash payments, co-pays, and deposits in compliance with cash handling policies
- check_circleVerify patient eligibility, benefits, and insurance coverage using computer-based programs
Requirements
- verifiedHigh School Diploma or GED required
- verifiedMinimum one year healthcare financial experience AND one year office customer service OR two years post-high school education
- verifiedBasic Life Support certification
- verifiedMedical Terminology Certification
- verifiedCPR Certification
- verifiedAbility to type minimum 35 wpm
- verifiedPrevious experience with cash handling
- verifiedKnowledge of Medicaid, Medicare, and insurance requirements
- verifiedKnowledge of HIPAA, EMTALA, and state/federal healthcare regulations
- verifiedKnowledge of automated patient care systems
Nice to Have
Obtaining Certified Healthcare Access Associate certification by the National Association of Healthcare Access Management within 180 days. Previous experience with EPIC applications. Previous hospital or ambulatory clinic registration experience. Certification by HFMA or NAHAM. One year of higher education.
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Skills, education and keywords
Skills: Basic Life Support, Medical Terminology Certification, CPR Certification, MS Word, Excel, Epic, Certified Healthcare Access Associate, Hfma, Naham.
Education: High School Diploma or GED required; One year of higher education preferred.
Frequently asked questions about Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente
What does a Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente do?expand_more
A Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente is responsible for the following: Register patients for medical services and complete comprehensive demographic and insurance interviews; Schedule and cancel appointments based on member needs and regional protocols; Maintain accurate patient records and perform recovery processes during system downtime; and Assist patients with facility directions, department referrals, and general hospital policy information.
What are the requirements for this Representative, Patient Access I 12 Hour-KSMC role?expand_more
To qualify for the Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente position, applicants should have: High School Diploma or GED required; Minimum one year healthcare financial experience AND one year office customer service OR two years post-high school education; Basic Life Support certification; Medical Terminology Certification; CPR Certification; and Ability to type minimum 35 wpm.
Where is the Representative, Patient Access I 12 Hour-KSMC role at Kaiser Permanente located?expand_more
Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente is based in Southeast Highway 212, Clackamas, Clackamas County, Oregon, 97027, United States. This is a on-site role.
Is this Representative, Patient Access I 12 Hour-KSMC job remote, hybrid, or on-site?expand_more
Kaiser Permanente has listed this Representative, Patient Access I 12 Hour-KSMC role as on-site.
How much experience is required for this Representative, Patient Access I 12 Hour-KSMC role?expand_more
Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Representative, Patient Access I 12 Hour-KSMC role at Kaiser Permanente?expand_more
Key skills for Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente include Basic Life Support; Medical Terminology Certification; CPR Certification; MS Word; Excel; Epic; Certified Healthcare Access Associate; and Hfma.
What education is required for Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente?expand_more
Educational requirements for this role: High School Diploma or GED required; and One year of higher education preferred.
What category does the Representative, Patient Access I 12 Hour-KSMC role belong to?expand_more
Representative, Patient Access I 12 Hour-KSMC at Kaiser Permanente is part of the healthcare & nursing job category on Recrutus.
About Kaiser Permanente
Kaiser Permanente operates as a prominent not-for-profit integrated health plan within the Hospitals and Health Care industry, with its headquarters located in Oakland, California. The organization functions as a comprehensive provider of medical services, combining insurance coverage with direct clinical care delivery across the United States. By integrating health planning with hospital and clinic operations, Kaiser Permanente aims to support the well-being of members, patients, and communities nationwide.
The company maintains a significant operational footprint, managing 39 hospitals and over 734 facilities spanning eight states and the District of Columbia. This extensive network allows the organization to serve more than 12.7 million members from coast to coast. Staff members have opportunities to work in diverse settings, including hospitals in the Northwest, clinics in Southern California, and medical offices in the Mid-Atlantic region, contributing to the evolution of healthcare delivery.
Kaiser Permanente emphasizes a collaborative environment where teams are supported in advancing care quality. The organization prioritizes diverse perspectives, continuous learning, and professional growth for its employees. These efforts extend beyond internal operations to positively impact broader communities, fostering a unified approach to achieving better health outcomes for all.
Browse more roles: All Kaiser Permanente jobs, healthcare & nursing jobs on Recrutus.