Patient Services Associate

About the Organization

The University of Arkansas for Medical Sciences (UAMS) is a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. As a collaborative health care organization, UAMS is focused on improving patient care and the lives of Arkansans.

About the Role

The Patient Services Associate (PSA) serves as a specifically trained member of the unit-based care team within the Behavioral Health Service Line Women's Inpatient Unit. This role provides essential clerical and patient care support, working under the direct supervision of the Clinical Services Manager and the direction of the RN. The PSA performs tasks that do not require a licensed practitioner, bridging the gap between administrative needs and patient well-being.

In this capacity, you will greet and check in patients, verify insurance and demographic information, and manage intake paperwork. You will act as the receptionist for the nursing unit, answering phones, routing calls to clinicians or crisis staff, and assisting with admissions and discharge processes. A key aspect of the role involves supporting patients experiencing emotional distress using de-escalation techniques while maintaining strict confidentiality in accordance with HIPAA and mental health rules. You will also coordinate communication between patients, therapists, psychiatrists, and case managers, ensuring a seamless experience for those seeking care.

Hiring Process & Application Instructions

To apply for this position, please click the Apply link on the University of Arkansas System Career Site. All application materials must be uploaded directly to the portal; do not send documents to the recruitment contact email.

For Current Employees: University of Arkansas System employees, including student employees and graduate assistants, must log in to Workday via MyApps.Microsoft.com, then access "Find Jobs" from the search bar to view and apply. Students should search specifically for "Find Jobs for Students."

Application Details:

• Required Documents: A resume and a list of three professional references (including name, email, and business title).
• Drafts: If you exit the application before submitting, your progress will be saved as a draft. You can access and complete it later via "My Draft Applications" on your Candidate Home page.
• Closing Date: Applications close at 12:01 a.m. CT on 05/28/2026.

Contact: For general application assistance or questions about this posting, please contact Human Resources at askrecruitment@uams.edu.

Equal Opportunity & Compliance

The University of Arkansas is an equal opportunity institution. We do not discriminate in our education programs or activities, including admission and employment, on the basis of age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions regarding Title IX may be directed to the University's Title IX Coordinator.

Legal & Screening Requirements:

• Applicants must have proof of legal authority to work in the United States on the first day of employment.
• This position is subject to pre-employment screening, including Adult Maltreatment, Child Maltreatment, Criminal Background Check, Annual TB Screening, and Substance Abuse Testing.
• All application information is subject to public disclosure under the Arkansas Freedom of Information Act.